Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of moonlubeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***e –
Reasonably good bundles . Thanks
N***l –
llegó antes de lo q esperaba se ve muy bien me gustó muchas gracias por el regalo
K***e –
Merci beaucoup j’aime beaucoup
I***h –
Bonne qualité, mais trop court pour un 20 pouce, déçu de la longueur
Customer –
love it
R***N –
Nice
K***y –
the bundle rolled up is thick along with the hair !! 🙂 i love how soft the hair is & it curls so well .. so far no cons from the hair just pros
N***U –
Bonne qualité
S***d –
Beautiful hair will post pictures soon order 16,18,20
Y***y –
Nice hair
E***o –
I love them. J’espère que sa va durer
F***z –
Muchas gracias, excelente producto
E***j –
i love it so much thank you for the gift
Customer –
Recebi meu pedido em menos de um mês. O vendedor me atendeu antes nesmo da compra, tirou todas as ninhas dúvidas. A respeito do cabelo, é conforme meu pedido os cachos são da forma que eu imaginei, é lindo. No futuro dou mais feedback. Obrigada pelo brinde.
Customer –
real human hair fir a such price is just amazing and the store was very nice. i highly recommand.
V***n –
Thank you very much.Super good quality.I Will order more.
T***y –
thank you so much for the gift but please am still waiting for my first refund because it is now more than 15 working days it’s just €15.40
C***r –
Segunda vez que pido, buena calidad y envío rápido, se tardó unas dos semanas
O***s –
maravilhosp
U***r –
It came early and the hair is also very soft !!! i love it and i recommend
T***s –
lindo amei 4 vez comprando… chegou muito rapido
M***s –
Shipping took over 3 weeks which kinda blew me use to getting hair with in 3-4days or 3-7 days max, than package was placed at the house next door which I find in there garbage (so I would recommend tightening up the shipping progress) but true to length bundles have the weird smell but that’s usually normal also not the thickest bundles but I’ll leave more feed back once installed
Customer –
o cabelo não e totalmente humano.
Customer –
it’s nice it’s really soft i like the hair i will most def give an update when i install it thank you !!!
T***s –
lindoo já conprei muitas vezes amo os cabelos dessa loja ótima qualidade, vendedor otimo
L***a –
Bien
M***e –
Hair beautiful brown black ordered this several times very good
B***s –
gostei muito telas cheias
U***r –
I love my hair it feels so soft I was skeptical at first but it’s worth the price. Thank You for keeping me posted all the way til my item arrived
Y***n –
Wow,Good Hair and thanks for the store’s little gift ,This hair is absolutely gorgeous & the shipping is soooo fast I ordered this hair three bundles Monday or Tuesday & it arrived Friday ,The customer service is very good and Very considerate .thank you soooo much I will be ordering from you guys AGAIN soon
Customer –
installing rn
K***e –
Très très bon Cheveux merci beaucoup
N***l –
muy bueno ya es la segunda vez q pido soy muy hermosa no se cae el cabello no tiene problema para lavar ni planchar y el pedido no demora
B***i –
I received this hair earlier than i expected, but not installed yet i will come back for more details and pictures
J***s –
Nice hair thank you x
G***o –
Muy buen cabello lo recomiendo muy amables
F***l –
Super fast shipping. Nice hair
A***h –
nice, I Love it
A***y –
Hair is soft, full, and shiny!
A***l –
This hair has a lovely thick bouncy look, the bundles are a good length I ordered 20,22,24 … but if you want the hair to come quicker you need to select faster delivery.. but my hair came a week before estimated date which was good … the vendor kept me updated frequently.
O***l –
Hair is soft and looks okay. Will give further feedback after I install it. Shipping to UK very fast
Customer –
The hair is super soft and thick! I love it! Only downside is the 14” look like a 10” it’s super short
J***h –
Hair is beautiful and super soft
L***g –
I’m so in love right now. Just got them and they came about 10 days early. I got three bundles in the lengths 12,14,16. It’s so very soft to the touch and I definitely will be buying from here again. I would definitely recommend!!
Customer –
Belle mèches , mais livraison assez longue 3 semaine pour venir en France
T***a –
I haven’t installed yet i will come back for more comments later
Customer –
The hair is very soft with no shedding and little smell. I have t installed yet but will review soon
F***a –
Very pleased so far will get hair done in two weeks then will provide more feedback. But so far it’s exactly what I expected.
R***s –
O cabelo é mt bom, macio. Adorei, vou comprar de novo.
Customer –
The hair was shipped extremely fast. I got the product before the expected date. I haven’t received it in my hand because I shipped it to my mom. But she says the hair feels great. I love my free gifts too
P***o –
muy buen cabello, me encanta
E***e –
Beautiful hair
R***n –
Took FOREVER for the hair to make it. Shedded alot.
M***n –
Hair is beautiful can’t believe how soft it is. I haven’t installed it yet I have to wash and hopefully the softness remains and little to no shedding. 😀
J***n –
The bundles were full and soft but the hair sheds a lot and tangles a bit. Plus this was the first vendor on aliexpress to charge me shipping smh
A*** –
beautiful
S***a –
o cabelo é lindo, mas não aconselho clarear porque não alcança cor muito claro, e quebra todo. Mas se for pra usar natural, vale muito a pena.
M*** –
Vendedora muito atenciosa. A mercadoria chegou bem rapido. Levou apenas 5 dias uteis aqui no Brasil. 20 dias no total. E veio com um presentinho. Estou muito grata!❤
P***s –
pontas bem ralas, não gostei
Customer –
The ends of the hair were kind of hard to manage although I still have it in. BUT you get what you pay for.
W***e –
lindos cabelos
T***s –
como sempre essa loja me surpreendo com a qualidade dos cabelos ,e a rapidez na entrega chegou em menos de 20 dias.. comprei mais de 5 VESES já dessa loja , amo ….
G***a –
cabelo maravilhoso super macio
Y***y –
Excelente y a tiempo, me encanta su textura. Gracias por su atención al vendedor
Customer –
Very soft no shedding a slight smell and a little too dark for my liking but it’s still really good hair
T***o –
Cabelo extremamente macio e de boa qualidade. É a segunda vez que compro com esse fornecedor . Chegou em apenas 11 dias para o RJ.
Customer –
ameii
A***d –
thanks for the free gift and fast delivery
P***s –
les vagues ne sont pas aussi précises que sur la photo j’ai tenté de faire des boucles avec mon fer à lisser elle ne tiennent pas le faisceaux est beaucoup trop fins. perte de cheveux facilement je suis vraiment déçu
F***f –
muy lindas
L*** –
Very nice and soft hair. And very fast shipping too. I recommend
U***a –
same as the picture received within 4 days
C***n –
great hair
V***o –
o cabelo realmente é humano mas vem pouquíssimo cabelo