Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of moonlubeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***n –
Love this hair very beautiful
K***n –
So far I only had it for one day shipping really quick if you ship from United States but it only took like 3 days to come so excited can’t wait for install and I will be giving more updates the only thing I didn’t like is that they give you some thin ass lashes
T***n –
So happy with the hair. It’s soft and it doesn’t smell. Will show a picture when the wig is finished.
Customer –
Absolutely loved this hair!!!
U***r –
Very good hair. I ordered 18 16 14.I am very happy and the delivery was on time, one week time. Where I did my hair they asked me where did I get the hair? I will definitely order again.
S***n –
The product arrived very quickly! (less than a week) and in great condition! Hair is super soft, smooth and shiny! I can’t wait to dye it!
C***s –
The shipping was really fast. Love the hair. The hair is true to length and little to no shedding. Would definitely buy again.
C***n –
EXCELLENT CUSTOMER SERVICE ⭐⭐⭐⭐⭐
C***s –
I ordered on a Sunday and received Thursday. This hair is so soft and feel amazing!!! I just got it installed and so far I’m in love with this hair!
K***a –
I really like this hair a little smell.. just wash it… barely shed . I wand curled it and it took great.
M***e –
It came way earlier than I expected it to and the bundles are soft and beautiful
M***h –
I always get this hair I’m literally always ordering it in know it my be hard to believe because there’s no pictures but trust me you can ask me on snap mjoy1020 if you have any questions
P***a –
Meilleure qualité comme toujours au top
Customer –
cheveux magnifique trop heureuse super vendeur je recommanderais c’est sur super satisfaite reçu avc 2 petit cadeau mercii UNice ❤
Y***a –
I love the hair thanks so much…
E***s –
The hair is so soft and bouncy. Haven’t installed yet. But, definitely excited about it. Shipping was EXTREMELY FAST. which was great. Would recommend.
Customer –
Hair was soft, no shading. Will see how it curls today
Customer –
Good quality hair
S***r –
Shipping was fast and store was very responsive. The hair is amazing.
M***n –
Very good and shipping
N***l –
The hair seems very nice they are soft and my hand easily gets through it. Sent and arrived in 5 days. I can’t wait to get my hair done. The store was very nice and took time to answer to all my questions. I like it!
U***r –
The hair came SO quickly! The store had amazing communication! I’m going to dye and install the hair later this week, so I’ll come back for another update after wearing the hair for a while!
Z***z –
So far the hair seemed to be of great quality!
Customer –
Not true to length
T***D –
Thanks so much! Hair feels so soft! Can’t wait to try it!!
A***s –
in love..bundles really are full and the hair is so soft..delivery was fast..I ordered Sunday night got my hair Wednesday morning. I colored bundles black and let airdry.. definitely will be buying again..I ordered 16″ 20″ &22″
F***s –
Hair was soft and barely any shedding after I bleached it.
Customer –
This was my first time ordering from Ali and I was nervous but I’m pleased!! I colored the hair and made it into a wig. I only had it for one day but I like it. Can’t wait to add curls. I recommend.
A***n –
I ordered this hair for my client on a Friday and it was here by Sunday.. I’m VERY pleased with the timing, the communication, and the quality of the hair!
J***s –
Hair arrived very fast! Hair is very soft and did not have a smell. My only complaint is that the hair does not hold a curl well. Overall though, I’m pleased.
Customer –
This a really great product to buy. It was fast shipping. Arrived two days after I purchased it. Very soft and silky and hair doesn’t have a stinky smell to it.
A***n –
Super
C***c –
True to length! Also very full & soft! I’m in loooove with this hair
Customer –
fast delivery
U***t –
Very silky and pretty no smell will definitely order again
Customer –
Amazing hair. Full bundles. No tangle
D***a –
Yoo i don’t know why people always bashing Unice cuz the hair is really nice and I did a burn test and it’s real human hair.. the hair doesn’t sheds and it only tangles cuz I don’t take care of it lol.. I got 2 20” body wave and I’ve had it in for like 2 weeks now.. imma straighten it and update
F***a –
Hair arrived acceptably fast with request. hair is manageable, light smell but after washing and conditioning it was perfect. I blended with my hair, all went well. will post pictures later. overall for the price, the quality is acceptable
U***r –
Hair is very soft and smooth. Shipping was very fast. Have not installed it yet but so far it’s good.
M***n –
It’s good hair y’all, I got 28”. 2 weeks in , there’s little to no shedding
Customer –
Hair is excellent quality as always.
A***e –
Hair is soft and beautiful. Have not installed yet. Arrived in 3 days very fast shipping. I am satisfied so far. Will provide update once installed. Received a headband as free gift
C***t –
The hair is amazing as always. I received my hair within 5days. There’s no smell, true to length, no shedding thus far. The hair is very beautiful. The packaging is very cute. A nice purple bag. I’m so happy about my hair and this vendor never fails
R***g –
Ordered on the 9/21 received 9/23. I haven’t stalked it yet but when I do I’ll post some pictures. Follow me on Instagram @darkbeauty.r. The hair has no smell and I’m surprised on how fast it came since I am a college student. Hair feels nice and soft let’s see how well it keeps up after a month or so.
U***r –
Good quality hair true to length !!!! Shopping came fast and great communication with store ordered on a Sunday got here on a Wednesday morning! Would recommend
Customer –
Je l’ai reçu en quelque jour vraiment merci unice hair
M***n –
Amazing hair
L***a –
the hair was okay, the hair didn’t bleached well, it took 3 rounds for me to get a light enough colour to have blonde hair- but then the hair was all the best but still okay after blowed dried and straightened. i would only recommend if you do not plan on bleaching it
B***s –
So I ordered it Tuesday and received it Thursday… it’s sooo awesome. My hair stylist even loved it, it’s soft, no tangles, thin shedding .
B***n –
I just received the hair from the UPS store yesterday because I wasn’t home when they delivered it. so far I love the hair is so soft has no smell to it at all I plan on install soon
Customer –
Nice is nice. I like it
S***y –
I LOVE this hair so far! I purchased 14″, 16″, & 18″ brazilian body wave. Very minimal shedding, no strange scent, the ends are healthy, hair is super soft, price and shipping are AMAZING and no tangles at the nape of my neck AT ALL Praise Jesus! I believe I ordered on a Thursday and received the hair on Monday-SUPERB! I’ve installed it, but I have not colored, curled, or flat ironed it as of yet. i cam not speak on the communication, because I have not had to reach out for anything. If this hair takes heat and color well, Unice WILL be my new Aliexpress hair vendor. Thank You Unice! BTW this is NOT a paid comment. I purchased this product with my own money!!
T***r –
I love my hair it’s very soft. No scent at all. True to length and did I mention soft lol will definitely order again.
Customer –
Love this hair. Will be purchasing again.
U***k –
Don’t have the bundles installed in yet but hair feels great and hair came before the expected delivery date! might be my new vendor:)
M***m –
Qualité excellente ! Regrette les achats dans les salons Afro de ma ville .. et je recommande ce vendeur !! De plus la livraison est plus que rapide 5 jours environ pour la France
M***e –
Very fast (3 days) shipping without extra import costs. Hair is very nice, soft and smells wonderful. Will post picture after installation.
B***e –
thank you so much for my hair the bundles is very nice .and the packaging is nice and fast delivery i will be ordering again.thanks again
D***x –
Comme sur photo
J***O –
LOVE THIS HAIR AUPET SOFT!!!!
M***r –
I always buy from Unice because they have never failed me. My bundles came in 2 DAYS and they’re 13×6 lace frontal is huge! I was not expecting it to be this big and full, can’t wait for the all the styles i can do!
U***r –
I’m honestly in love with this hair . The shipment came very fast I ordered this hair Monday and received it today which is Thursday , October 3rd. The packaging was neat & the bundles are very thick . I’ll post pictures Sunday when I get my hair done . But I’m so glad I ordered from Unice and I will be ordering again !!!
U***r –
Shipping was fast, I wanted to have this hair installed before I wrote a review. By far this is the best hair I have ever had. No shedding! No smell! And flat irons and stays straight. Ive washed it and it did not tangle, and it also reverted back to it natural body wave state. I flat ironed to perfection. I love this hair and I will not ho anywhere else
J***n –
Feels amazing ! Can’t wait until i install it
J***j –
beautiful hair
Customer –
Hair so beautiful & arrived early
K***s –
I ordered Friday and received the hair Monday. Will post pictures soon.
C***s –
The hair is full and soft. The order came within 3 days or making the order. The hair is true to length.
M***a –
Me encantaron
D***a –
Arrivé en exactement 11 jours je recommande à n’importe quel personne qui habite en Suisse … Une première pour moi chez UNICE Hair obligé je vais recommander chez eux au top !!
D***g –
Me encanto, se ve muy natural es perfecto
J***r –
The hair was very soft and of good quality. This is the second time I ordered from Unice and will continue to buy my hair from this store.
Customer –
The hair feel very soft. Didn’t seems to be shedding. I haven’t install it yet. I will be back after I install it to leave a second feed back. The store answers all my questions very quickly. I received the the hair within 3 days! That was amazing.
T***n –
So far amazing product. The only complaint I have is the smell when first received but other than that it’s amazing !! Handled washing well with very minimal shedding!!
D***n –
Ordered this hair Monday and received it Thursday morning (very fast) … It’s very soft didn’t have a odor I lifted it from a 1b to a blonde very easy and it dyed very well the hair after bleaching and dying didn’t shed or tangle up at all and I have fallen in love with it… I’m very satisfied and will be ordering again
K***s –
Love the hair! Good quality
S***M –
The hair is ok but in my experience If I brush the hair I lose a lot of hair …
L***r –
This hair is beautiful!!! I colored them and made a wig. I will be ordering again.
H***z –
tres satisfaite tres bne qualité je recommande ce vendeur
Customer –
nice as ur name
S***s –
The hair is good. I like it. I like the natural brownish color. It came with a slight smell but i washed it right out. Other than that the hair is good
A***n –
Love the hair , curls well. Had a small order to it.. I have to use holding spray for my curls. Any other questions my Instagram is @AshleyMorton2016
N***a –
nice
A***s –
It was very soft ! My client loves it and it doesn’t shed will be ordering again and the hair can color !
S***s –
Haven’t installed yet but the packaging is superb, excellent postage… updates once installed
L***n –
Very fast shipping and I love the hair so soft and beautiful unice is my go to vendor
C***n –
The hair is soft ,thick and has the same look in the picture .Packaging is so excellent
J***n –
It Was AMAZING!!!! shipping was good and the hair is GREAT QUALITY!
L***y –
Great hair !
M***a –
Super première achat je dirais mon Avis Suit installation se ok je achète 4 paquet 30
Customer –
vraiment merci unice les cheveux sont just adorables, ils ont ete livrés en 3 jours la communication etait parfaite waouh je vais commander a nouveau chez ce vendeur je suis en amour avec mes cheveux je le recommande vraiment merci pour les cadeaux
Customer –
I just received it today. From the looks , I think it’s gonna look good
A*** –
livraison rapide merci vendeur
K***y –
Hair came very fast!! Communication is amazing, any time I had a question Cathy Jin was right there to answer. The hair feels amazing and the packaging is really nice. Not to mention I received two wig caps and I received a pink bonnet! Great customer service. I order hair from them all the time and will continue to order more in the future!
S*** –
Always loved getting my hair from Unice hair . the bundles are nice and full . The communication with Cathy is always very pleasant and professional. I ordered the hair Friday night and received it Monday morning which is also amazing . Definitely will continue to order from them
J***y –
I just received today and I must say the delivery was pretty fast. I love how bouncy and soft the hair is. Very minimal to no shedding. Will be updating with pictures.
L***y –
I honestly just tried this to see what it was hitting for and it’s some really bomb ass hair I can’t complain
M***i –
The hair is really good quality. I asked for speedy delivery and they committed to the date I asked for. I’m really happy the hair is totally worth it it’s top range. Quick delivery. They continuously communicate with you. I plan on buying my 360 from them I’m honestly happy
J***s –
This hair is beautiful
Customer –
Jamais déçu bonne qualité comme toujours
C***s –
Bonne qualité
P***p –
The hair is very soft and nice !
U***g –
Very Soft , excited to install
U***s –
Fast delivery. Nice gifts. 10/10
K***k –
Second time ordering from vendor. Hair is always so soft and pretty. Ran my fingers through it thoroughly and it still bounced back to original curl pattern. Received like three days after order shipped. I would recommend this vendor to others
T***a –
This hair is so soft and Nice!! I Will order again from this vendor.
Customer –
Livraison très rapide moins d’une semaine la qualité est bonne je recommande le vendeur et répond rapidement les messages il a mis 2 cadeaux dans le sac merci beaucoup
K***n –
Hair is beautiful, Curls good bouncy and I love it, came in 4 days although there was no communication from the store, I would recommend this company