Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of moonlubeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***h –
Finally hair is nice, I had an issue the store is the best it was quickly resolved.
Customer –
Fast shipping. Hair feels soft
R***r –
3 bundles and a closure! Purchase another bundle to make it full! I hate the split ends but I look beautiful
Customer –
Received package which is more than I can say for another vendor I bought from at the same time. Hair feels ok so far. Will know for sure after a wear and wash. This vendor used to send their packages in cute white labelled boxes which was an extra touch I liked but the last couple of times the hair was packed in generic plastic bags. Will update once worn.
O***o –
волосы шикарного качества, только много коротких и жидкие в низу
Customer –
Shipping took longer than I expected, about two weeks. The bundles are thick and true to length, however, I am yet to install the hair yet.
T***s –
Arrivé avec une légère odeur. Meche parfaite envoie rapide Vrmt déçue !! Pcq c’était emballé vite fait alors qu’avant on avait des jolies boîtes et tout je suis déçue !!
S***d –
Beautiful full hair! So satisfied!
S***h –
Nice
A***a –
very nice hair thanks and it came so early
K***n –
the hair does not look like quality.
A***s –
Bundles were extremely thin but I will purchase again shipping was extremely fast
U***r –
Thin
O***a –
Je viens de recevoir les produits, je suis satisfaite de la rapidité de l’envoi. Je ferai un retour concernant la qualité des mèches une fois porté. En tous cas, la qualité correspond à mes attentes.
A***e –
very thin ends disappointed
Customer –
Jamais reçu mon produit il ne voulait pas me rembourser aussi c AliExpress qui a du les obliger
L***e –
I received my hair.Thank you.
O***s –
igual à descrição
Customer –
store took a long time to send the hair that I waited for really disappointed with the service.
N***t –
Hair feels super soft and it’s true to length happy with this purchase
N***r –
weird smell
Customer –
o cabelo é muito ralinho ….Não me agradou muito…
T***s –
I receive the hair and am now just installing it . The shopping was fast the communication was great but the hair smells horrible . The smell is lingering even after washing . The ends were also very thin .
B***s –
I received my order early then what I thought but the hair look good can’t get try out this hair
K***e –
It’s a very good product I really like the hair and it came too earlier I wasn’t expecting it to come this early tho…. 4 days only wooowww
S***a –
Good hair and fast shipping
Customer –
Received my bundles 16”. They are soft with a slight smile. Also, not quite sure if they are 16”. I love the natural color. Has brown highlights. Will update review after my quick weave install.
K***r –
Ordered 30” 28” & 26”. Bundles look and feel amazing! Giving a 4 star because i have not yet put the hair in and played around with it .. but so far so good. Would order more than 3 bundles if you like your hair thick!
S*** –
Bundles 24 and 22 are smaller than 20 and 18. Plus it has that weird hair smell.
J***h –
the end of the hair extansion is very thin soo i will need to cut half of it if i want to use it
J***h –
the end of the hair extansion is very thin i will need to cut half of it if i want to use it
G***j –
It shipped very fast the store texted back within an hour and this hair is nice please buy from this seller because I will buy from here again.
A***e –
Hair is not 100% human hair and it’s very thin at the end too many short hairs in between and split ends, am disappointed tho!
J***A –
the hair is okay…
N***i –
my bundles shed a lot & tangle all the time. my bundles were so thin. i ordered 3 bundles and it looked like i only put 1 and a bit. so upset because i heard good things about the company
Customer –
Bundles were very soft however they were not full the ends are thin and i can’t install them because it won’t look full this is my 5th time ordering from them and I’ve never received bundles this thin
J***s –
U are the best and so fast
S***h –
Amazing hair same as described.The hair is soft and of good quality I loved it ,Shipped by Fedex arrived after 3 days in Zimbabwe.Thank you store
R***b –
Really thin
P***y –
très doux
Customer –
The hair is really nice and the shipment was super quick, my only problem is the bundles are slightly thinner than I would have hoped. Overall I really like the hair, I would just recommend 4 bundles.
I***t –
Worst Hair I’ve Ordered From AliExpress , Not Soft At All , I Just Installed .. I’ll Leave More Feedback After A Week