Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of moonlubeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***a –
sama suszarka ok ale opakowanie było uszkodzone. na szczęście suszarka dziala. przesyłka szybka 3 tygodnie
A***r –
Very satisfied with this product.
R***g –
Awesome product and fast delivery. My whole families are planning of getting it and this are my 3rd purchase
E***r –
Tut was er tun soll, hatte beim ersten benutzen einen komischen Geruch, ist aber mittlerweile vollständig weg.
P***p –
Product came quickly, 3 weeks to Canada. Packing was very damaged but product was in good condition, amazingly. I am very happy with the product. I have very thick hair and it went from wet to beautifully straight in about 25 mins. I love it!! And would recommend the product and store. Very happy, thank you!!
Customer –
Netikusi prekė, antrā kartā tikrai nepirkčiau
I***o –
Thanks. Haven’t try yet
U***h –
Venia roto pero no afecto, la verdad si me gusto
J***a –
klasnaja stu4ka ,ja dovolna
R***z –
Very good!works perfect!!!
Customer –
Excellent product
V***s –
Everything as described, works fine.
Customer –
great
M***g –
Looks good, didn’t try yet!
G***n –
Works to dry hair. Does not really style
K***o –
Excellent
Customer –
It works but the actual material of the iron is made of plastic not metal like the others
J***y –
This has changed my hair game FOREVER. If there were a 10 star option I would leave it.
M***z –
Works great! Only took about 2 weeks to get.
A***a –
Me encanto muy bueno. Pedi otro para regalo.
E***d –
works great on my daughters super thick hair. Would highly reccomend this product!
K***d –
Good product. It works
C***n –
So far so good. there is a slight smell kind of smells like plastic and something else im not sure. kind of old warehouse ish smell. but it performs well and im sure the smell will go away.