Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of moonlubeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***o –
my second time and the was good one bundle 28 inche is about 125 grams thou I was expecting like 150 grams thou, but all the same thanks store
Customer –
Espere que fuera mejor y más abundante
J***x –
Je suis très satisfaite et j’aime beaucoup
J***n –
Love the hair bout not the length I have to cut the hair to get it to look even with the rest I order 32,30,28,26 they all was the same length be sides the 32
U***n –
I haven’t installed this hair yet but it’s definitely good quality so far I loveeee it, I’d definitely order again when I install it I’ll leave an update!
T***l –
Love it! True to Length 28 inch.
M***s –
The hair is very soft looks like it’s through the link I just received it today it does have a faint smell but not overly powerful. Very good quality and I’m very excited to see how good it’s gonna look once I install it
K***s –
La livraison est très rapide ! J’ai reçu ma commande en moins de cinq jours. Les cheveux sont très beaux et réel à la taille. Je compte faire un tissage et après m’être coiffé je ferai un deuxième update sur les cheveux.
D***t –
nice and good I we order again
K***n –
Just got my bundles!! Came in 3 business days. I got 4 bundles of 28 inch and i’ll post pics when I install them on Monday
Customer –
so soft and nice
I***s –
I recieved my bundles. no smell. kinda thin but very soft I’ll add pictures when I install
C***c –
merci de ma commande je suis ravie elles sont magnifique les cheveux et la livraison était rapide merci encore… a très bientôt
N***n –
The hair is like number 2 brown and it looks shorter than 28 inches but overall the hair is soft with no smell and the bundles are thick
P***a –
Fast delivery. Can’t say nothing about the quality because only time will tell. It is very thin, all three bundles way 274 grams, has a lot of short hair throughout the hair and the length is merely 22 inch. I was going to send it back but my best friend who has an African Store is keeping it. 5 stars for the fast delivery.
U***r –
true to length very beautiful hair. will upload once I make the wig. Seller has fast and good communication.
R***e –
Haven’t put it in yet but it is gorgeous… Gonna order one more bundle to make it a little fuller… Can’t wait for my graduation
D***s –
Hair had a horrible smell BUT nothing a wash can’t fix frontal is phenomenal I love this hair will be ordering again ‼️‼️
Customer –
made it really fast, super soft and affordable
L***n –
nice!
M***e –
Thanks good hair very soft smile good I will by again
J***n –
the hair is amazing how ever tangles alot and sheds but great thickness
D***a –
Je m’attendais à mieux
L***t –
Très bien satisfaite
Customer –
Very good quality
C***r –
Beautiful and soft !!
Customer –
Love hair thick a full and true to length will order again
T***s –
Thick bundles very nice , delivered quickly
K***a –
Muito lindo o cabelo, muito satisfeita. Recebi o produto antes do prazo
N***n –
Very nice hair
J***a –
Lots of silvery hairs
U***a –
so far I’ll leave a 3 star for the hair, until further notice. Reasoning because the hair is soft, it is bouncy. However, it has many many split ends as if it’s just hairs just thrown together from any length. The hair doesn’t have a smell. I’m installing and bleaching/coloring the hair this week so I’ll give an update.
Customer –
Ends are super thin. I ordered long lengths so maybe that’s why. I wouldn’t recommend
N***i –
Très bonne qualité
Customer –
Love the texture , just was hoping it was a little bit more hair than what it was
G***l –
I love my hair and the store was very nice got my hair on time
Customer –
I am very happy with the hair it came very fast and the the hair is so nice true to length and no smell. thank you very much for the gift
E***o –
Really fast shipping can’t wait to install bundles
V***l –
The hair is very nice and the bundles are thick but the shipping on another had took 10 days to get to Canada. Never really had a vendor send my hair via AliExpress Shipping vs. DHL
Customer –
Wow that was so fast and it look very nice!!
A***e –
True to length but it does shed and tangle a lot
M***r –
This is the thinnest bundle ever. Waited almost 3 weeks. I’m only doing a ponytail so I didn’t get enough bundles for a full head. I did order hair from two different companies and I must say I prefer UNICE hair over this one any day. Quicker shipping And thicker bundles.
M***a –
Il était écrit que la livraison était par dhl donc en maximum 1 semaine et au lieu de ca on me l’a livré avec epacket en 2 semaines alors je ne les ai pas eu attend
A***l –
j ai payé des frais en plus à hauteur de 45 000 fcfa à FedEx Cameroun….je suis choquée
Customer –
Most fastest deliver ever !! Haven’t installed yet but the hair feels sooooo soft zero shedding but it’s dead soft
Customer –
I am very satisfied with my order very fast delivery before the scheduled date I recommend the store
Customer –
I Absolutely Love This Hair !! So Soft , & Full. Shipping Was Fast And Great Communication . Only Vendor I Buy From Whenever I Order Hair.
F***u –
Expédition hyper rapide ! Les mèches sont correcte mais j’ai l’impression qu’il ya dés fibre synthétique trop de cheuveux rouge reste à voir sur la duré comment le tissage vas être.
Customer –
Todavía no user, pero vino muy estropea el pelo.
Customer –
Hair had no smell., very body-full, true to length .
Customer –
This hair is so soft and beautiful. The hair dyed and curled very well. The body wave pattern is nice. I just got it installed today and so far so good. I ordered the hair on a Monday and I had Thursday of the same week so extremely fast shipping. The customer service was awesome. Overall a very great experience and so far the product is nice.
Customer –
The best hair I’ve ever bought. Soft, easy to style, and wash.5 stars!!!
Customer –
I love the hair. Minimal shedding no tangle. Shipping took about two days. I will be purchasing from this store again!
Z***z –
Dude this is the best hair I’ve ever bought from AliExpress…
B***e –
Arrivée par FedEx en Martinique sans frais de port . ils viennent vous livrer à votre domicile comme La Poste. Le Cheveux à l’air de bonne qualité mais est arrivée avec une légère odeur de produit. Sinon rien d’autres à signaler Arrivée en 7 jours environ
F***r –
Nice hair and look beautiful thank you stores
E***t –
j’avais commandé sur ce vendeur parce que soit disant le délai de la livraison était rapide, et bien pas pour moi. colis reçu alors que j’étais en vacances soit plus d’une bonne semaine. pour la qualité je n’ai pas encore testé puisque j’ai dû faire mon tissage avant. je reviendrai plus tard faire un commentaire.
V***e –
hair arrived early and very soft
C***a –
hermoso y suave
Customer –
Really nice hair. There’s a little shedding. It’s soft, very silky. I love it.
Customer –
This hair is so soft N it’s kinda shades
Customer –
Shipping was really fast. I ordered Monday and got it Thursday. I love the hair, communication was great.
Customer –
I always purchase from this company . Shipping was really really fast .
Customer –
pretty hair for the price and super fast shipping ordered Tuesday received it Friday. I made it into a wig I will post pics later!!
Customer –
I’ve had it in for about a week , it’s good hair for the price
R***s –
^^
Customer –
Love the hair !! Got made into wig .. absolutely lovely hair !
Customer –
This hair is full and feels great, Fast shipping ordered Saturday came Thursday.
Customer –
Hair looks and feels amazing will be purchasing again soon
Customer –
Loved this hair. Very soft, no smell, & true to length. Definitely recommend! Ordered on Friday, received on Tuesday! I’m gonna buy again!
Customer –
Had this hair about a week now feel great curl and flat iron great will be ordering again !
Customer –
When i say this. I LITERALLY CANNOT STRESS IT ENOUGH!!! this hair is sooooooooo soft man. I’ve had missblue hair before bleached it and dyed it and it kept the same texture through out wear i have nothing but high hopes for this as well. Me nor my beautician had no problems it installed great an had zeroo shedding.
Customer –
This hair is very true to length I always purchase hair from Missblue’s there amazing!!!
Customer –
Hair was good . Only thing i disliked is it kinda looks brown to me . it gets dry but nothing i can’t handle. i would post pictures but i feel some vendors misuse your photos so i won’t .
F***a –
La qualité est vraiment moyenne les pointes sont trop fines
Customer –
This my fourth time ordering and I’m totally in love with this hair. It’s very soft and barley sheds!
Customer –
The hair is beautiful and ok
Customer –
great quality hair nice color too
E***a –
Imprécis les tailles sont pas conforme
Customer –
So happy with the hair. Very soft and beautiful texture. Excellent communication with store
Customer –
I love everything about this hair
Customer –
The hair is super soft and it shipped very fast!
Customer –
Beautiful i love it
Customer –
Love this hair ! Great quality, costumer service and fast shipping ! Thank you !
Customer –
This hair is very true to length I always purchase hair from MISSBLUE there amazing!!!
Customer –
The quality is great. Blends really well with my real hair. There was a little smell but its much better now that I washed them. Minimal shedding, true to length I just hope it will remains in good health. If so I will order again for sure!
Customer –
Honestly really love it. It’s very pretty and looks really nice. It also came very quickly. Also communication was amazing. 11/10 recommend.
Customer –
Good reception, very nice store. I recommend it
Customer –
I love this hair! It is extremely soft and the wefts were neatly stitched! No smell, and no shedding. I have definitely found a new vendor! I recommend giving them a try!
Customer –
Good hair, My frontal IS NOT from them but the bundles are! Nice hair tho true to length and thickk
Customer –
Hair had no smell very soft will order again
Customer –
The hair is soft, no shedding and no tangle!! Love it!!
Customer –
I love this hair Sooo much, just as in the pic
A***u –
Good product, come in reasonable time and it is good quality store is recommended
Customer –
The hair is silky and beautiful, I have already washed it. I sleep on it and no tangles at all
S***n –
hair bundles are too thin
Customer –
Thanks for the lashes but the hair length is not as described.
U***r –
I ordered this hair for the second time now the very first time I got my bundles I dyed it to like a burgundy kind of color I don’t think it was dyed right because a few weeks later the hair started getting dry and I don’t think I took good care of it. I just received my new bundles today and I’ll update and show a picture once it’s installed shipping was fast placed an order Saturday and got my bundles Wednesday. And the hair is very nice and soft.
V***s –
the hair is nice but store’s do not Communicate at all with you.
Customer –
Hair arrived on time and in excellent condition it is super soft and i got it installed the same day and I·m just in love
Customer –
Beautiful hair!!! Came really fast and store stays in contact with you I will be ordering from them again.
Customer –
I had the hair in 2 weeks I love barely shed so soft will be purchasing more
Customer –
thank you very much
Customer –
So I’ve had this hair in for a while and I’m sooo in love! It’s probably the best I’ve bought from AliExpress so far and I will definitely be buying again…
Customer –
5th time ordering hair from this vendor and i LOVE THEM
Customer –
i like this hair. it has a nice pattern to it. i love that! i will buy again
U***o –
Very nice
K***n –
Hair was to thin
M***s –
I love this hair so much
Customer –
I ordered this hair and received it within 3 days. I also used the hair to make a wig and i am highly satisfied with the hair. I will be ordering again.
Customer –
I LOVE THIS HAIR!!!!!!!!!. I ordered it on a Saturday, I received it that following Wednesday. The Birthday girl is super happy.!
Customer –
Very good hair. Best hair I have bought on aliexpress. It is my second time ordering this hair and I love it!!
Customer –
Very good hair and Seller was pleasantly nice. I’ll definitely buy again
Customer –
This hair was very soft and manageable. I loved the versatility of it and the frontal was bomb. There was no shedding or smell. I plan on ordering again!
Customer –
Great quality hair! Will be ordering again. Supplier was great with communicating with me throughout the order process.
Customer –
True to description bundles are soft and bouncy, true to length. Seller communication was good and the hair came a few days earlier!!!! Can’t wait for the install
Customer –
I received my order days before it said it would be here … No smell or shedding so far ! Can’t wait to install !!!!!!
Customer –
SO FAR….I LOVE THIS HAIR…. IVE STRAIGHTENED IT, CURLED IT SEVERAL XS…IT HOLDS A NICE CURL AND ITS VERY SOFT!!
Customer –
The customer was excellent. All my questions were answered on a timely manner. And I was very satisfied with the level of service I received
Customer –
Still rocking this hair a month later
Customer –
this hair is great i received it in about 4 days !
Customer –
Love this hair! Has been installed for a month now and I have no tangles. The frontal is still great! No bald spots and looks natural… Only a little shedding but nothing crazy… Will be recording soon to do another style with color .
Customer –
Just received my order! I love how soft the hair is! I received it in 4 days! Awesome customer service! I can’t wait to create my ponytail!
Customer –
I’m Absolutely in love with this hair fast shipment too perfect will be ordering again
Customer –
Soft & Beautiful curls. I bleached the knots & also co washed the hair & styled it into a frontal wig.
Customer –
it’s still very good little to no shedding very soft true to length and I will continue to order from this vender
U***r –
Great hair, love it!!
Customer –
Excellent hair! It’s full and has body to it I love the hair.
Customer –
Hair is soft. Shipping took about 3-4 days. No smell. True to length. Takes curls really well.
J***l –
Hair is nice quality
U***r –
The packaging was amazing it came quick and I really love the texture of the hair the curls are up in the body waves are amazing and I cannot wait to put it in my hair
Customer –
Super beautiful hair my plentiful thanks i loved it
Customer –
Un peu fin à mon avis mais tout va bien jusqu’ici. Je reviendrai dès que je l’aurais installé.
K***n –
Doesn’t straighten well