Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of moonlubeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***n –
I’m only giving them 4 Stars Cause the Hair Looks Good I got 28,30,32 I’ll be back to let y’all know about the actual install also it’ll be on my instagram @501_queen
S***l –
the hair sheds alot
Customer –
Me gusto, suave , se ve de buena calidad y pelo humano
Customer –
The hair is very soft so I wouldrecommendIordered2628and 30×2 I will be making this into a wig and will dropictures when it’s done
Customer –
hair is beautiful and very soft. 3 bundles may seem like you won’t have enough hair, but the tracks are very long and the amount of hair that you get is more than enough. I will most definetely order again.
F***c –
J’adore les mèche je vous recommande
Customer –
beautiful. love it a lot. i will dye the roots and post pics soon
Customer –
The hair is exactly as described, the shipping was fast and also the store was very nice !
Customer –
Hair arrive nicely package, no smell, and bundles are a good size. The hair is true to it’s length and super soft will be installing next day. Thanks for fast delivery will be ordering again!
Customer –
Very soft and true to length. Shipping was great too. Received less than a week
Customer –
Love this hair. be more satisfied with my purchase. Will be ordering from this store again
Customer –
The hair is good I’m buying again from this store
Customer –
I very happy hair soft ho I love thank you really I will place another order
Customer –
This is the best hair I’ve ever ordered from AliExpress! Shipping was very fast.. it took about 5 days. I’ve been wearing the hair for 2 days now and I haven’t had any tangling. The ends of the hair aren’t dry like most hair on here. The hair shedded a bit but that’s because I cut my tracks! Overall I love this hair so much! I will be ordering again! TIPS: boil your hair with conditioner and your choice of oil (olive oil) for about 10 minutes before installing. It makes your hair soft and flow better! Works every time for me..
Customer –
hair very soft & true to length & the stores communication is great thought my hair wouldn’t arrive for back to school on time & she made it work out that i would have my hair on time
Customer –
It’s the best bits I ordered so far TOP, I will recommend again it’s on
Customer –
This Quality hair I’ve had in so long. Speedy service and shipping ive receive in just a few days and will be dealing with this company for a long time
Customer –
Not yet used, but the hair have a very soft texture in addition to the speed of delivery
Customer –
Nice hair. I’ve ordered from this company several times. They always send me exactly what is advertised!!
Customer –
I’m really happy with this hair. It’s very true to length, soft. I will be buying again.
R***U –
Livraison très rapide (4 jours). Cependant la qualité n’est pas au rendez-vous les cheveux sont très fins. Je ne recommande vraiment pas.
Customer –
hair super soft and pretty
Customer –
Very fast shipping and beautiful natural color with nice smell actually. Will give an additional feedback after installation
Customer –
Bundles are amazing, there’s minimal shed ! Delivery wasn’t long it came in exactly 4 days ! I’m super proud of my item …. this will be my new vendor I love it! I received so many compliments from the public. Thanks!
Customer –
Very soft and nice arrived fast love it
Customer –
Beautiful and never found anything at such low prices
Customer –
They hair was nice, shipped fast
Customer –
I am very satisfied with this hair! So soft and quality is excellent!
Customer –
This hair feels so amazing!!!!!! I LOVE IT SO MUCHHHHHHHHHHHHHH IS CAME IN TIME AND IS REALLY FULL and TRUE TO ITS LENGTH I AM IN LOVEEEEEEEEEEE
Customer –
Great hair super soft no shading will buy again. I love it. Worth the price!!!
Customer –
Thank you!!!! The store is well done!! I’m very happy!! Hair is natural, not thin. Super.
Customer –
The hair is amazing. I’ve had it for a while now, made it into a wig and it’s still great. I absolutely love it! I definitely recommend MISSBLUE if you wanna buy hair.
Customer –
I’m in love with my hair I can’t wait to get it done, it’s better than what I expected it’s so lovely silky and smooth I love it
Customer –
Nice hair and good conversation with the store.
Customer –
Hair is great for price got it made into a wig, really soft really thick and full.
Customer –
This hair is amazing, I made a wig with it I love it,I definitely buy for them again,communication was good,shipping was good as well,
Customer –
Nice texture. Curls really well. Love it!!!
Customer –
The hair is good. No shedding, no tangling and it arrives quickly, five working days from day of purchase to delivery. Hope to buy from thos store again.
Customer –
I love the hair and the color. It’s soft and true to picture and length. everything with a natural look. The store responded fast, It came quick.fast shipping.. So far, the hair is really nice. very soft also came with some lashes I may end up using. seems to be true to length as well. hopefully the hair stays like this after I dye and install!!! Will keep u guys posted.Hair is great and came really fast has a lil smell but once u wash it it’s gone.Its very soft, no smell, no shedding. Ill definitely be ordering again VERY soon.The hair is perfect. thanks
Customer –
The hair cake super fast & the communication was everything! I was a little nervous at first but I’m glad I brought this hair. It smells so nice, it doesn’t shed, & it doesn’t get tangled. I will definitely be ordering again!
Customer –
loved this hair. it arrived quickly even during the holidays and the stores stayed in contact with me during the entire process and even afterwards.
Customer –
it was very full and thick the ends were full i didn’t get any shedding and it’s very soft
Customer –
Very soft and the vendor sent me the hair even though it was a holiday for them.. Thank You I will reorder again
Customer –
I love love my hair , will definitely recommend … and talk about fast shipping.
Customer –
The hair was true to length. It was very silky when I opened the package. I don’t really have any complaints about this hair I love it. Also the hair came very fast.
Customer –
Just like the picture I’m into with my hair
Customer –
The hair is soft but without very strong. Fast delivery in 5 days
Customer –
bonne qualité merci bcq
K***n –
Hair to thin on bottom
M***s –
Bundles were extremely thin other than that the hair is perfect
Customer –
I love this hair will be reordering again !! The hair came sooooooo quick !
Customer –
Thanks guys I received order I like the hair
Customer –
Love it !!
Customer –
Hair came in 3 days , Hair very soft , Not thin , Smell was ok
Customer –
It’s very soft and true to length can’t wait to dye it and install !
Customer –
It’s amazing ! Came fast and this is my second time ordering hair from this company the store is very very very friendly and responds quickly !
Customer –
Am realy in love with my hair its Realy nice and Lang. Will alway order from you
Customer –
Love the hair it’s super soft and love the double wefts. The communication with the store was awesome. Will be ordering again
Customer –
Very fast shipping good quality hair thank you
Customer –
Ordered my hair this past Saturday and came today! Impressed with the shipping!
N***n –
Het haar is super zacht maar spijtig dat het zo dun is en er zitten heel veel korte haartjes in de bundel s wat wel echt jammer is zeker voor de prijs…
L***a –
Parfait vraiment beau et doux un peu cher par contre et rapide une semaine
J***z –
J’aime bcp ! Merci à vous cela a mis un peu de temps mais je suis s’attisfaite tout de même .
A***y –
Woww amazing i got it super early thank u so much
Customer –
This hair is amazing! Great quality and doesn’t shed. I love it would recommend if you want soft healthy natural looking inches!
U***x –
The hair was nice has great quality very soft and silky. I didn’t even need all 3 bundles and my hair is full and it only took 4 days to ship and get to me. Definitely would be buying again !
O***e –
Très bon produit
E***l –
Shipping was fast ! So far no shedding I
E***e –
es bueno pero muy poco poreso no le doy toda las estrella
Customer –
superbe qualité ! en tissage ouvert 3 paquet suffisent mais si fermé prendre plus surtout si longueur importante ! livraison super rapide ! et communication aussi ! rien à redire. je recommande sans hésitation
Customer –
The hair so so so soft! I love it. Good communication and friendly.
Customer –
It was perfect and soft very minimal shedding and no smell
C***s –
It came in 3 days.
Customer –
This is the best hair on Aliexpress !I’ve been buying their hair for a long time! Always nice and beautiful!,thanks hair ,Amazing communication and Shipping was very fast
Customer –
Super fast delivery and the store is amazing i recommend and i will definitely order again !!!
Customer –
Hair Is Very Soft & It dont shed at all. I will order again from here.
Customer –
Shipping was fast and good communication with the store I’m very satisfied ! The hair is amazing.
Customer –
The frontal is amazing, even when bleached it is still really good, not too much shedding which is great, really recommend it
Customer –
The bundles are so damn beautiful I love omg this will be my fave new vendor. it’s thick, silky, bouncy and reaaly long and full it’s amazing
Customer –
I’m loving this hair a lot , its so soft, silky, beautiful, I ordered 3 bundles. the hair doesn’t tangle and hardly sheds. Shipping was very fast and the stores communication was impressive. I will definitely order from this company again. ladies u need to order this hair is perfect!!!
Customer –
This is by far the best hair I’ve order on here will purchase again.Very quick delivery.
Customer –
This wig texture is amazing! No tangling,I absolutely love my hair! Shipping was also very fast
Customer –
It’s really good hair! Soft.. You can run your hands through.. No Smell! .. it was true to length.. the closure is great!
Customer –
Hair is soft and beautiful. Arrived in 3 days very fast shipping. I am satisfied so far. Loveeeeeee it!!!
Customer –
I really enjoyed this hair. It’s great for wigs and natural sew ins for those whose hair doesn’t react to humidity lol. If you’re natural, don’t have any leave out! Great hair! Shipped within a week. I actually like the hair.
Customer –
My hair is installed doesn’t shed much at all.this hair is so bomb and silky ! I love it ! this hair is worth every dam penny !
Customer –
Beautiful and super soft hair, it is as shown in the photos, fast shipping and excellent quality for the price. I liked it very much!
Customer –
This hair is great. It didn’t come with a smell. It is perfectly. It’s soft.This Vendor is amazing!!
T***t –
Just got my bundles ordered Thursday came in Monday morning and the hair is lovely I haven’t installed yet but so far so good
I***i –
This was my first time ordering hair on this website and I will definitely be ordering from this store again! I ordered my hair on Friday and the seller contacted me Saturday morning notifying me my package was gonna come in on Monday @ 10:30 and Monday morning I woke up and my hair came in @ 10:30!!!! This hair is soft and very thick but it did have a lil order but ain’t nun a lil wash can’t fix I’m in love
M***w –
moi piace molto bella veloce
Customer –
je veux bien reçu magnifique merci
R***a –
Beautiful hair!
Customer –
The pictures is on point, bundles kinda thin but still really pretty, silky, had small Oder but I wash all my bundles anyways bundles came really really fast! I was super shocked! I have a 24, 26,28, 30 and they are true to length will order again
C***c –
Hair is soft & doesn’t have a smell I will be shopping again
Customer –
The hair was felt nice when I took it out of the packaging.Once I install the wig, I will give updated feedback!
C***a –
Mulțumesc mult Un magazin de nota 10. Și vînzător stăruitor și marfa calitativă.
U***k –
Omg I’m so in love it was supposed to be here on the 25th but it arrived early! The hair is so freaking good I’m in love I was a bit worried about the quality but it’s totally worth it!!!
C***t –
bonne qualité et bonne communication avec le vendeur je recommande
Customer –
The reception of the hair was more than 14 days.
R***e –
cool
S***s –
Ordered 16 and a 22- both are great. Small shedding but not as much, very soft, does not hold curls well but over all it’s a good brand to try out. Before I installed my hair, I boiled the hair with conditioner and so much dirt came out. Made a huge difference in the texture of the product. Great for the price!
Customer –
HAIR IS FULL! GREAT & ALL EVERYTHING.
M***n –
I love it !!!!
F***m –
Waoo very good quality very full soft and tru to length very fast shipping this is the best store in AliExpress they are never disappoint I am very satisfied I give 5 stsr
F***m –
Good quality
F***m –
Good quality I give 5 star
J***j –
entrega rápida , son 20 pulgadas, la textura del pelo y la calidad me parece excelente.
L***e –
The bundles were everything follow me on IG @lagotthejuice for more pictures 10/24
J*** –
Ci ha messo tre giorni per arrivare!!!
Customer –
I’m setisfied with the hair
A***a –
I really love the hair
Customer –
livraison rapide
A***n –
this is my second time buying and I am satisfied again!!! I’m going to be bleaching it soon so I’ll be back for the review on that communication was on point!! I received it in like 2-3 days
Customer –
I’m so in love with my bundles
A***n –
Hair is great
Customer –
Arrivé vite tt est parfait
T***i –
It’s nice. Not the softest hair but i like it
M***a –
my hair came before the delivery date
K***T –
I would’ve liked the bundles to be thicker but the hair is lovely!
S***s –
Little shedding still silky Best hair off AliExpress
Customer –
This hair is so soft and pretty. Can’t wait to install. Shipping was very fast. I ordered Friday and got the following Monday. Will be ordering again.
Customer –
Beautifully as usual . That’s why I don’t order with any other company . Always satisfied. And thanks for the presents
Customer –
The nicest hair ive bought. I got four bundles super soft NO SMELL. Came in threee days hair is mad full of body & volume. Nice store contact!
Customer –
thank you very much for me freehair the Hair is soft and beautiful soft so lovely
Customer –
the hair looks absolutely beautiful . I am sooooooooooo happy, i recommend this hair to everyone who likes untangling hair!! It doesn’t shed at all. It is soft and responds well to my TRESemme serum.. Received the hair within 3 days and i was kept updated about its whereabouts until i got it
U***j –
hair is soft. a little thin but we’ll see how it looks once it’s installed. fast shipping too! got here in four days.
U***c –
The hair is very soft and the length is accurate . The vendor had excellent communication and always got back to me within 5 minutes of me texting her . Only took 3 days like promised . I highly recommend this vendor .
Z***e –
Hair so soft I received in a good time manner haven’t installed yet