Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of moonlubeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***b –
great product. Looks like it came off of someone’s head. Will post pics when I bleach the knots and wear
C***l –
Excellent communication, super fast shipping. This is my favourite vendor on AE!!!
L***e –
Very soft hair, true to length and had no weird smell to it, came with a free pair of eyelashes which was cute! The hairs natural colour isn’t 16, quite a orange/brown colour in the light but the hair is nice nonetheless. Lace was also quite thin and wig could be applied straight away with minimal customising if you can’t be bothered, I cut bangs/ full fringe into mine and it’s lovely. Hair came Beth fast, in 3 days and store keeps in contact throughout
D***h –
Haar is zooo zacht egt een mooie natuurlijke kleur , morgen ga ik het op doen.alleen verzending was 7/8 dagen omdat ik in weekend heb besteld ,maar ondanks dat ben egt blij met het product hopelijk gaat het lang mee!!
M***s –
I’m So Happy With This Hair Its Everything, No Shedding,, No Smell. Its Sooooo Soft And Nice. I Highly Recommend This Hair. My Best Experience With AliExpress. Ali Grace 10/10
C***r –
Je suis vraiment satisfait, la livraison se réalise dans 6 jours, c’est une très bonne Perruque, je le recommande.
A***s –
Hair was nice & soft . Had minimal shedding , but is a bit thin
B***l –
Comme sur la photo parfaite je la conseille fortement et a arrivé rapidement
M***i –
This is hair is very soft and pretty! I honestly loved it but it wasnt right for me. The store was very understanding and gave me great customer service. I would definitely be buying from here again!
K***r –
this is the only company I purchase from, their hair is amazing!
L***y –
Je n’est jamais porté mais d’apparence les mèches dû tissages sont belle ! Arrivée rapidement chez moi en France
Customer –
prefect
Customer –
franchement la perruque est parfaite comme sur la photo livraison rapide je les reçus en 5 jour
J***i –
Wow! Ordered this hair on friday and it arrived on Monday! Fastest shipping ever!! The hair so far is extremely soft and silky. I absolutely love it 10/10 would recommend
G***u –
nice hair but the density i less..i love it though
J***e –
Very soft, fast shipment, good texture, great company.
C***s –
This wig is beautiful
A***L –
Je viens de recevoir le colis. Pour l’instant RAS juste, un peu fin à mon goût. Colis reçu très rapidement néanmoins.
Customer –
Very fast shipping, I love my hair it’s so soft and very full. I’ll be shopping again
B*** –
This hair is really soft and definitely worth it
U***j –
2nd order from Ali grace hair and I’m still happy. Hair is beautiful and soft. The box is gorgeous. The wig cap and lashes!!! THANK U ALI GRACE HAIR !!!!
F***r –
The item arrived very quickly and in great condition!
Customer –
Très bonne mèche elle ne tombe pas et sont épaisse je commanderais une autre fois
A***a –
qualité toujours au top même après 1 semaine de vacance piscine mer et activités perds un peu de cheveux quand je brosse mais rien d’alarmant ne pas hésitez super qualité
N***n –
I love the unit it’s just like they advertised and it’s so soft….I will definitely be ordering again very soon!!!!!!
K***k –
Received hair within exactly 4 days
Customer –
Je suis très content merci
T***n –
hair is very soft. & frontal took bleach well. no shedding so far!
P***d –
It came just in time! the hair is amazing! im very happy with my order thank you so much!
U***r –
Very fast shipping
I***i –
I actually like the quality of the hair. It got to the uk within 4 days, but my only issue is that the wig is too big for my head or something . Other than that I have no problems with it, the store was also very courteous throughout the process and they even added a pair of lashes
J***i –
Great quality. Dyed the ends ombré and it came out great! Bit of a mix up with the item but they were happy to compensate it which was nice. Overall, really happy with the thickness!
K***p –
Great texture.
E***e –
The hair is lovely and soft will definitely repurchase again in longer lengths
S***u –
beautiful hair, very soft and nice
Customer –
This wig is amazing! The hair is soft and full and the hairline looks natural. I bleached the knots and plucked a part. I’ve ordered from Ali grace many times – this vendor is the ONLY vendor I order hair from. Always for good communication too. Thank you!
Customer –
j’aime beaucoup , j’ai commande une lace frontale , les meches 150%density et j’ai pris du 18 pousse . les cheveux sont doux , ils ne tombent pas quand je peigne , ils sont bien lisse , c’est de la bonne qualité .
E***e –
2 jours a Toronto .
V***a –
perruque de très bonne qualité, je repasserai commande
S***s –
La perruque est parfaite
U***r –
I LOVE THIS PRODUCT. i wasn’t sure about the 360 wig at first (16 inches), I looked at reviews and they were all mixed, Some people said it was very good the others said its absolutely rubbish. But I can say it is very good. I bought the 18 inches and I LOVE IT WORTH EVERY PENNY. There is baby hair at the back and front there isn’t much work you need to do apart from doing your own parting anywhere at the top section of the head. The delivery game within 5 days. Perfect since I’m from the UK. I WOULD RECOMMEND THAT YOU GET THIS WIG! I CAN’T STOP WEARING IT.!! THANK YOUUUUUUUU ALI GRACEEE
U***a –
Very soft , no shedding. Great communication from the store. Thank you.
N***n –
I received the hair in 4 days! The hair is super gorgeous, no smell and the quality is so great!!! I will definitely order again from this vendor. Their customer service is also very very great!
U***r –
I was very surprised by my order – it came as ordered; 24″ and 250 density. The hair is lovely and I love it!! Very pretty hair and I will be ordering again 🙂 The customer service also gave me status updates, tracking, and confirmed that the order was received.
A***e –
Love the quality!!
Customer –
Livraison TRÈS TRÈS RAPIDE (5jrs). la perruque a l’air de bonne qualité, à voir sur la durée… mais pour le moment 2 couleurs d’affilée RAS. quelques pertes de cheveux mais rien d’alarmant. point négatif: La tulle de la lace EST BEAUCOUP TROP CLAIRE! pour une personne noire, même avec coloration il est très difficile de l’adapter…. et il y a pas assez de cheveux sur me devant. dans l’ensemble pour le moment je suis satisfaite
Customer –
J’ai reçu ma commande rapide en 4 jours mèche de bonne qualité à voir sur le long terme et le fournisseur répond super vite et donne des informations sur la livraison.
C*** –
Very nice wig
M*** –
As usual this hair is soooooo beautiful and luxurious! The customer service is amazing! Love this company!!! I ordered the hair Thursday morning and got my hair Monday! So amazing!!!
Customer –
Shipping was really fast and the store had really good communication with me and made sure I had no issues. 10/10 seller, would definitely recommend.
R***s –
First time buying from Ali Grace but I will definitely get more wigs from here. The hair is so nice and soft. Minimal shedding and came pre plucked like they said it would. It’s still soft after bleaching. It also came fast after ordering.
Customer –
This hair was very soft and delivery was very fast. I received the hair in 3 days. The wig looks very natural and easy to maintain.
Customer –
Good service
R***r –
There was a few complications with the shipping but the hair came just in time. The hair is great thick quality there’s even pre-plucked baby hair. So far I love this hair I will be back in a month for a 1month review.
S***h –
Franchement vendeur au top, très gentil et agréable. La qualité des mèches rien à dire très doux, livraison très rapide !
P***z –
This is about to be my go to vendor! I love that it’s pre plucked, its lightweight, flows & just looks great overall. I’d totally recommend this to everyone! The shipping is also super fast! I got it in 2 days.
Customer –
This wig is so soft and minimal shedding. It took color well too. Been ordering bulk from Moonlu and I have never been disappointed.
C***n –
Hands down the best quality on Moonlu Beauty
S***u –
So soft and beautiful no shedding
F***k –
Les mèches sont super doux, le temps de livraison rapide tout est bon
A***o –
vraiment top rien à dire la longueur la densité au top. Tres soyeux. Envoi rapide, très bonne communication du vendeur . Je posterais des photos dès que je les aurais installés. merci Ali grace pour votre présence continue et votre professionnalisme. Je recommande fortement
S***d –
Hair soft asf rn
C***u –
Hair came in 8days, slightly longer than expected but it’s ok. Hair is nice and soft. Happy with it so far. Seller communicated with throughout the whole process. Would definitely recommend again
A***e –
vraiment satisfaite livraison rapide et communication avec le vendeur trop bien et les cheveux sont de qualité je recommande
Customer –
Great service great communication, great hair definitely ordering hair again
R***o –
lovely and soft hair, no horrible smell either! highly recommend!!!