Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of moonlubeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***o –
I so much love my hair. The first order was delivered to a wrong address and Ali Grace reshipped a new one. The communication was so great, I will be ordering more from this store and also I got a free gift. Will upload pics after I install
Customer –
Very good quality hair. Very full. Best bob vendor out
Customer –
I ordered it 3 days ago and it’s already here. The vendor was very nice. but you half to bleach the knots
Customer –
Ali Grace Never Seems To Let Me Down!
Customer –
the store was very communicative… received my package in 4days time in perfect condition… I will shop again.
L***u –
I m in love. First time ordering and it will be my first shop now. Recommend 100%.
Customer –
Hair was soft and as described in the pictures.
P***y –
Product as described!!! Super fast shipping, have not installed yet but super EXCITED
Customer –
Love it, came pre-plucked, lace tinted, didn’t need to be bleach the knots which was great as I’m new to wigs. I got the black, 8 inches and 150% density wig. Came with instructions and a pare of free lashes. In love with this wig and the shipping took FIVE days, superb shipping and service. Will definitely be recommending to friends and family.
A***a –
qualité toujours au top chez aligrace je ne suis jamais déçu tellement naturel j’ai reçu que des compliments aligrace restera toujours mon fournisseur chez aliexpress expédition toujours rapide je suis fan
A***e –
the salg lady is verry nice and inform me on avery ting. and the shippning tok max 5-6 day so get too me. the hair i verry light anf bouncy. the lace i good quality. no smell.
A***e –
It is a lovely wig, easy to change the style with this one, really recommend
Customer –
Super gooooood so happy grace
Z***r –
Thank you so much it my second time ordering to you. You always on time, your communication is amazing. Your hair is everything. I’m happy
Customer –
Love it! Great customer service
A***a –
I am yet to install this hair, but the texture is really soft, minimal to no shedding, true to length and came with lovely eyelashes!
I***g –
I’m in love with this hair… best store ever
A***o –
Recieved in good time, hair looks good and if it is as expected I will be back for more. Great customer service too
J***a –
Hair was very soft, & took well to dye. Minimal shedding. Will follow up with the feedback in a few weeks.
Customer –
Beautiful
Customer –
Excellente qualité et expédition ultra rapide. Merci au vendeur
Z***b –
Beautiful, styled well, silky and soft 8 inch bob wig. #Alicegrace thumbs up.
H***a –
Super accurate! True to their word! I love what I just received! Will give additional feedback after I install it.
Customer –
Mooie haar. Het netje kan beter. Het was donker bruin. Had met een liever mijn eigen kleur huid.
P***i –
Je suis très contente des cheveux. Les mèches sont vraiment douce , épais et lisse . Foncez la tête baissée , rapport qualité prix top
Z***n –
I’m so happy. I’m so in love with my hair. Great communication with store.
C***n –
I purchased this wig about two weeks ago. Out of the box it felt soft and it didn’t smell funny. I was able to bleach the knots and wash it. I had to pluck the edges but other than that I didn’t have to cut it or anything. It’s really soft still and curls well. The lace is really deep so you can do a deep part down the middle or the sides to your preference.
C***m –
Very nice quality and fast delivery time
Customer –
gostei muito da peruca bom cabelo super indico o vendedor vou voltar a comprar de certeza
Customer –
Trop bien j’adore je recommande vivement ce magasin livraison DHL en 4 jours dorénavant C est Ici que je passerais toutes mes commandes
Customer –
The hair just arrived yesterday after I ordered it on Tuesday (6 days). It was quick to arrive and there was constant communication with the store. It’s not a full wig which is better as it feels more free and natural. I plucked, straightened and styled the hair. I’ve already had great comments on the hair and I’m hoping to leave a review soon again. x
Customer –
I love this hair the texture is soo good
G***o –
Les mèches sont belles à la vue et au toucher, l’envoi était rapide en une semaine maximum. Le seul soucis est que les mèches tombes un peu bcp quand on les brosse.
T***e –
livraison très rapide, j’ai commandé Dimanche reçu mardi
R***r –
Came in great shape. Love the contact the store has with you. I really like this wig and I haven’t even styled it yet. It’s so pretty. First wig purchase and will definitely buy again.
Customer –
C’est mon deuxième m, excellente qualité. Je vous conseille vivement ce vendeur.
B***z –
Muy contenta con la compra excelente calidad. Envió súper rápido
Customer –
Very speedy delivery (3 business days to the UK), easy and fast communication and excellent lashes in the package! Yet to see how well the hair reacts to water and heat.
Customer –
Merci bcp livraison rapide et très belle perruque et de très bonne qualité à recommander
P***u –
Very nice hair I love it
P***p –
The store is honestly the best , communicate with you through the whole process and they’re very fast at replying to your message I will definitely be ordering again from them
L***. –
The hair is really soft and the customer service läs great
Customer –
The service was more than amazing. I’m honestly so surprised. The wig looks really good and it isn’t thin.
O***r –
This is my new go to wig! It was easy to customize…the knots were quick to bleach, it fits sturdy on my head, and the hair felt so soft! I always use Ali grace for hair. It comes in 3 days. Thank you!
T***n –
this hair so soft and pretty. I will leave additional feedback and pictures once I actually it out
Z***k –
I love the hair, I will surely order again. Delivery only took 6 days
Customer –
Fast shipping thanks for the gift
K***t –
I am in love with my new hair
S***a –
happy nice lil 8 inch wig from Ali grace cant fault for the price excellent
E***e –
Vendeur a l’écoute rien à dire et bonne qualité je le recommande
C***e –
This is the best store on Ali xpress. Kept in touch the whole time,delivery to Nigeria took 5days. Thank you Ali grace for the free lashes. I told them the hair was urgent and they made sure I got it on time. I wish I could give 10 stars. I love my hair. Will drop an additional message when I use it. Thanks
Customer –
Hair is very soft and nice, easy to customize
V***a –
Really fast delivery, I purchased the wig on Monday night and received on Friday morning. I am very glad to have bought my first wig, no smell, very kind and store.
Customer –
I love this wig it’s so beautiful and soft will. I I’ve already placed another order
Customer –
Yes love it
Customer –
Je ne peux pas donner mon avis car je ne l ai pas encore essayé. Article reçu très rapidement. Merci au vendeur.
C***e –
hair very soft and good can easily be curled I love it
A***a –
J’aime trop cette perruque et elle est de très bonne qualité la perruque est arrivée en 1 semaine
D***+ –
the wig is nice and good thickness! it’s a but short for 10 inches but even then it’s quite nice and I look forward to wearing!
Z***a –
I recieved my hair within a week. The texture of the hair is so soft but the wig cap is big for my head but I’m very satisfied will give more feedback once I’ve worn the hair.
Customer –
Communication from the store is very good, the hair also looks and feels great, I’m only giving 4 stars because the wig is very light! It took a week to receive the hair in south africa. I will definitely order again but probably 180 0r 220 density. Thank you Ali Grace!!
E***g –
I loooove the hair. Packaged nicely got eyelashes as a gift. Received it after 3days.Thank you
A***o –
I am so happy with this hair, everything I was looking for.
U***r –
Amazing hair & quality, would 100% recommend. Sellers communication is also really good and shipping is extremely accurate
N***. –
J’ai reçu ma commande merci beaucoup tous les renseignements donnés par le vendeur sont exact et livraison rapide je recommande ce vendeur
P***u –
Very nice wig.. second time ordering
S***a –
Beautiful soft smell a bit but not a big deal love the hair
D***a –
Very nice… Good hair
G***a –
This wig is the best. I only buy hair on Ali grace as they provide a really good service! This is a nice long bob wig. Perfect if you want a modern Scandinavian look. Easy to blow dry and a very natural look. I’ve bought a 14 inches unit for a length on the base of my neck.
U***n –
I love the hair. it came super fast and also as described in the picture. communication with the store was great
Customer –
Love it soo much!!!
M***e –
The hair is beautiful, very soft with minimal shedding
O***u –
very nice wig
B***n –
Hair is VERY THIN ! AND SHEDS ALOT ! Kinda but worth the money you spend
Customer –
The wig is nice though the cap is a bit big
S***H –
Came in 3 days. Love the hair can’t wait to install it.
J***k –
The density is very small it’s not full enough. I asked the store if I could have a higher density I was willing to pay more but my message was ignored and I didn’t get regular updates like other sellers have given me. Idk if it’s because of the length but the hair is not full at all. However the quality of the hair is good so far
Z***n –
Nice hair, love it
F***g –
Très satisfaite je ne regrette pas mon achat les cheveux sont de très bonne qualité et le vendeur est top j’ai reçu ma perruque en moins d’une semaine. J’en ai commander 2 autres pour de la famille.
S***e –
Fast!!!! Delivery to Antigua, and OMG the hair is AH! MAZING!! Soft even after washing. Minimal shedding, healthy ends. The lace MELTS!!! It’s virtually invisible on my head. AND IM A BEGINNER!! Will definitely be ordering again!
M***s –
Really fast shipping! This was my first wig so i was pleased with what i received. Dyed it blonde and loved how it kept its softness and body. Very minimal shedding. I just recently installed it for my bday. So far so good! Will purchase again!
E***i –
perruque de bonne qualité
G***r –
I Love The Color & Lace . It Blended Right In With My Skin , Gotten Lots Compliments All Day . I Recommend This Hair & The Vendor
Customer –
very good quality
O***r –
Really delicate and finish is good
P***y –
The hair is soft like always and I always buy from them so no gimmicks here with hair quality!!
T***s –
The hair is soft and can actually hold curls. It is only my first week with it so i can give an update after some more time
Customer –
So pretty I recommend
F***r –
It came very quickly, like about two day. The hair is very soft and the edge part is already pre plucked
C***s –
Cabelo de ótima qualidade, vendedor super atencioso. Me deu assistência e informações do pacote durante todo o prazo de envio. Podem comprar sem medo!!!
B***a –
Ordered on friday and came on thursday! Really happy with the quality.. gonna bleach the knots and plug the lace.. will review this in 2 weeks
Customer –
Super !! reçu rapidement moins d une semaine
N***n –
Ali Grace never disappoints me. I have had this wig for about 6 weeks! It has been washed about 4x and ppl still stop me to tell me how wonderful it looks!
F***r –
Produit au top et convient à la description. Bon rapport qualité/prix. A ce jour, je suis satisfaite. Merci pour les 2 wig cap et les faux cils. Livraison très rapide et merci pour le suivi des vendeurs.
L***o –
colis reçus en moins d’une semaine. cheveux de très grande qualité. J’adore! merci a ALI GRACE.
A***t –
i love this hair i will most definitely order from this vendor again
M***l –
I received my package in literally 3days after being shipped to the UAE! Awesome. The wig cap is nicely constructed and hair is thick and with a nice bob cut. I will leave more feedback after wearing for at least a week. Big thumbs up
V***A –
Je suis très contente de la perruque. Elle est super belle et surtout merci infiniment des cadeau surprise . Le vendeur est sympathique, sérieux et très professionnel. J’ acheterais une deuxième perruque sûrement. Je recommande à 100% le vendeur
J***e –
Perfect I put it on right away
T***m –
according to my price am satisfied
Customer –
J’ai reçu mon colis assez rapidement et je suis très satisfaite du produit! La mèche est de bonne qualité et la longueur est satisfaisante.
K***A –
Très bonne qualité
S***i –
The hair is beautiful, soft, and silky. I have realized there’s minimal shedding by just brushing the hair. Will definitely buy more. I haven’t installed it as yet
F***r –
Very beautiful
S***r –
So nice! Everything went quickly and the hair is amazing!
M***m –
I arrived at 3 days, and it is in perfect condition
A***a –
I love it. Second time purchasing from them. The quality is perfect
Customer –
PERRUQUE CONFORME A L IMAGE
Customer –
j’adore très bonne qualité
Customer –
Great hair
Customer –
Shipping was fast, didnt install the hair yet. But there was no smell.
F***r –
arriver rapidement.
R***p –
Ordered Sunday night and came Wednesday afternoon. Super quick shipping. Hair is lovely. A bit thin for me upon initial inspection (I love massive hair)but I’m gonna wash and see what the natural pattern looks/feels like. Will update once installed
F***r –
très satisfaite de ma perruque . je vais commander une autre perruque la commande est arrivée très rapidement . je recommande +++ Ali grace
G***y –
Reçu 3jours après commande
A***r –
J’ai reçu la perruque rapidement , pour l’instant bonne qualité , fluide. Merci pour les faux cil et le bonnet , communication avec le vendeur excellente
U***r –
Wig was exactly how it’s described. And the store was even super quick during Golden Week!
K*** –
This wig is gorgeous. It came with a free wig cap and lashes. It also has deep parting space. Overall, this is beautiful
I***i –
J’ai reçu ma perruque en 6 jours , la qualité dû cheveux est belle . Mais la lace frontale n’est pas du tout pré customisé j’ai du faire quelque modification ! Ainsi que le volume de la perruque est vraiment plat je trouve ça dommage .
J***l –
Best customer service yet! Keep in contact with me the entire shopping process and made sure my hair was delivered three days earlier. Looking forward to doing more business with them !
V***w –
Description du produit très précise. Le rendu est très naturel vraiment ravie de cette commande !
O***s –
je suis satisfait 1000 merciiiii
Customer –
Очень классные волосы!!! Спасибо большое продавцу, я довольна)) пришли быстро, буду заказывать ещё!!!:)
Customer –
Je viens de revoir et je suis très satisfaite de la qualité et de la rapidité de l’expédition.
Customer –
Very very Nice ! Best thing EVER ! I will buy again. Thanks You Seller. FAST DELIVERY
G***r –
The hair is very very nice. Good quality!
S***m –
les cheveux sont arrivé très rapidement dans une belle boîte très professionnelle le cheveux est de bonne qualité…
A***n –
It’s so soft!! I can’t wait to install it. It’s true to length and I love that it’s pre-pucked perfectly! I’ll get an update when I installed it.
T***a –
Bonne qualité de mèche. la perruque est jolie. la vendeuse est top, elle prend des nouvelles et te répond rapidement. livraison rapide avec cap fournis. merci
J***w –
I really loved their service and their constant communication with you . The hair was very nice too and excited to use it. I will recommend Ali Grace to all .
J***l –
This wig is everything I love it BUY BUY BUY!!!!!! Now promise you won’t regret it
K***u –
Love it l!! Love it!! Everything is good..perfect!!
N***r –
Hair is soft and beautiful. store communication was good. I’m very satisfied with my order, Thank you seller
J***o –
Beautiful hair. Fastest shipping ever. Thank you
Y***e –
Good customer service
I***B –
The hair is very beautiful. it came on time. No smell. Geat customer service. I will be ordering more from this store
M***e –
belle perruque
N***s –
Love this hair like Mad ,my first wig hair you are the best, came on time
K***y –
I love this hair! I ordered the 10” on a Friday and received it by Tuesday. It could’ve came earlier because I checked the mail at 6am Tuesday morning. The hair is very soft and easy to manage. I have slight experience with lace fronts & I always have trouble getting them to blend with my skin & look natural. I didn’t have any trouble at all with this one. I had to trim a little hair from the front of the wig because it wasn’t cut blunt. The back was a little shorter & I wanted it blunt. The hair is pretty then at the ends also but that’s okay because bobs aren’t suppose to be very thick. Also I had to pluck a good amount from the front of this wig & I put eyeshadow on the part & the front bc I haven’t had time to bleach it. I give this wig a 10/10!
Customer –
True to length Didn’t Have a weird odor Came to my house pretty fast The owner was very tentative in ensure i got my order
O***n –
I love my hair. So soft and neat. There was no smell too. The store was exceptional. Communication was top notch. I will be buying again from her. Delivery was in 4 business days to Canada.
P***r –
This is my 1st time ordering from this vendor I love this hair It came nicely package, it’ very soft I ordered 10 inch and it’s perfect. I will definitely be ordering again.
T***a –
I love the hair Its exactly what I was looking for Im think about ordering the same but different color
F***r –
très belle perruque comme je l’imaginais. merci beaucoup
E***h –
Good quality always
Customer –
The hair is of great quality and shipment was quick. The store was very professionally and communication was easy. She kept in touch with me every step of the way from order confirmation till delivery.
Customer –
empty. but fast shipment. after 3 days
O***i –
Good hair
A***l –
satisfaite de ma commande. vendeur très disponible et livraison rapide
F***u –
J’ai reçu ma perruque vite, et qualité pour le prix ça vaut vraiment le coup en plus la perruque est déjà pré plumée je vous la recommande !!
M***a –
lovely hair, il order again. my only issue is too many short hairs in front but overall the hair is lovely