Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of moonlubeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The hair is really pretty and I love how soft it is!
J***u –
Hair was completely fast less than 4 days the store was so fab the communication everything . The hair is very soft and smooth have run my hand through so many times without any problems ! It came perfect time for my holiday.
S***r –
Was not true to length it was 14 instead of 16 very soft came in 3 days came with two wig caps
A***l –
The hair is awesome. I did not install yet but the hair is nice and full and true to length. I’m very happy! No shedding at all. I will be ordering from this vendor again! Great communication and the hair was here before expected time less than a week. Thank you!
Customer –
High recommended. Love it! Good quality and 100% human hair. Get it won’t make you disappoint.
Customer –
Hair is very soft and true to length and density! I’m actually about to order another! Thanks a bunch! Their were a couple fly aways ,but nothing major
Customer –
Very quick shipping & lovely hair
C***y –
First off the communication was great, the delivery was fast! The wig is just like it was described and true to length.
A***o –
This wig is so bomb. I ordered a 10”. Hair is soooooo soft. Cut it into a bib & had NO shedding at all (even after cutting the hair) Best blonde hair ever. I would recommend and would definitely be ordering again when I want a blonde wig
L***h –
Loveeee color came out perfect
A***n –
I absolutely loved this hair it came so fast. It shed a little after I died it. but its great quality it took heat so well Will order again.
Customer –
Hair feels soft and dyed very easily.
M***a –
A good store and really nice hair I love it
S***s –
just received my 316 blonde lace wig.i am so in love with my hair. thank you posh babe
M***t –
Havent put it on yet buf coming soon! It was very soft and pretty! Perfect length! Can’t wait to install. Will upload pictures after.
Customer –
Water Dyed the hair dark blue, took color really well and minimal shedding easy to style and maintain.
Customer –
The texture of the hair it self is great. My only thing was the hair came uneven. So I had to cut it evenly. Besides that, the shipment came fast and love it. Seller didn’t communicate at all. Will post picture after install
E***h –
Amazing
U***r –
Good hair, came around 5 days
U***r –
Love the hair! Great natural hairline, hair is soft, and took color great! I used the watercolor method and turned out beautifully! Only thing I didn’t like is there were little black hairs all over the wig that I had to pluck out. Other than that I loved it! Also took awhile to get here.
S***n –
AMAZING! SOFT! FAST DELIVERY!! I purchased an 18 inch and it came in 4 days, store was very informative, @nappieching if you have more questions !!
S***g –
You can kind of see the wrafts hair should be thicker. I also didn’t like the packaging it should’ve came in a box not just a bag . But all and all the hair is soft it flows . Didn’t install yet . Light shedding as of now
T***n –
I absolutely love,love this hair. I will definitely be ordering again. My wig was perfect no smell and the hair was thick not thin at all like some of the reviews said. shipping took 5 days. When I ordered the wig I informed the store I needed it by a certain date and the seller informed me it will be there before my deadline. The seller communicated with me throughout my order… Best hair ever…..
F***f –
Vendeur très spontané avec une livraison très rapide !
A***r –
Ordinata martedi,arrivata venerdi! un po troppo fine sulle punte ma fedele alla lunghezza
P***s –
Doux mais perd beaucoup de cheveux
S***o –
I love this Wig so much! Nice Blonde 613 hair color, so smooth/fuller, and lenght is long it’s 26 inch and it’s true lenght! DHL Shipping was very fast! Only take 5 days to come! I’m so happy!
*. –
Got this as a birthday hair . dyed really well. thinner than I hoped but good. no smell. will order again
Customer –
Very happy with this wig will definitely order again
Customer –
Love it , toned it and looks awesome !
Customer –
I wish the cap was smaller, but overall it’s a nice wig
U***r –
Shipping was fast ordered on Monday night delivered Friday morning, comunicación was good and very understanding , true to length -20 inches, Didn’t have to pluck the hair it was already done
F***o –
Came in 3 days ! As you can see 613 hair very soft & thick I will update in a week or so when I finally dye & install it
D***s –
This is my second time purchasing this wig. The hair is very beautiful and soft. I have been working on this wig the entire month toning and playing with the color to get it exactly how i want it. It makes it easy when you’re dealing with good quality hair like this. I haven’t install it but i am not worried about how hair is going to look. Also, i got my hair is 3-4 days!!! I will make purchases here in the future follow my business page @lasheffectbydee Peace love and light to you if you’re reading this
K***r –
I was actually very afraid to try a new vendor , but the hair dyed great slight shed after but overall 5-5 stars rating and I will be ordering again , plus I ordered either thurs or fri and it was at my house first thing Monday morning . Thank you !
G***e –
perfect and was super fast received in 6days so happy thanks….will drop more feedback later when used
Customer –
It could’ve been better
Customer –
Very Soft, lace is thin & transparent! Ordered on Thursday, received it Tuesday.
F***f –
Shipping was SUPER FAST !!!
A***k –
Been a month with no shedding! Took well to dye, true to length.
A***r –
ivHad to tone it. Tint the lace and IT WAS AMAZING! It does shed though
K***e –
This hair is incredibly soft .it doesn’t do much shedding, definitely going to get 20inch next time.
F***n –
Venue graaaaaave vite, cheveux doux et tout lourd lourd j’attends de faire la coloration pour vous en dire plus mais pour l’instant c’est un 0 faute
K***r –
Shipping was SUPER fast, haven’t installed the hair yet I’ll leave an update when I do
C***a –
Al principio el cabello muy lindo ,con el uso se enredaba y perdía mucho cabello lo más feo es que quedo con pelo muñeca
S***r –
Beautiful and soft FAST shipping. ! I can’t wait to dye the hair and style
J***n –
Hair was very thin. overall it took color well
L***a –
Super perruque ! On peut faire des couettes sur le devant.Des cheveux soyeux,j’adore ! Super vendeur,j’ai reçu ma perruque en 4 jours
Customer –
Awesome and fast as usual
S***l –
I love this wig. It’s such good quality for blonde hair. Came quick. Barely any shedding. I’ll be ordering again.
D***e –
Soft and so good
Customer –
Pretty good for price , just sheds a lot took dye really well.
A***n –
Hair colored well but sheds a lot
M***u –
Produit magnifique, reçu en 3 jours le cheveux est suppppper doux ! Je suis choquée carrément, un peu fin mais on voit pas l’arrière. A voir avec le temps mais je suis pas déçu du produit et vendeur répond rapidement
C***a –
Très belle perruque
B***b –
lol installed on myself, great communication, came in 4 days, toned twice, little bit of shedding very long and soft follow me on ig @keepinupwithh.m if you have any questions
U***p –
It has a little shedding but after dyeing and getting it installed shedding has stopped
Customer –
Shipping was so so quick ! Shipped on Sunday and received on Wednesday . Very happy and the hair nice and usual
J***i –
Bien reçu très bonne qualité et très réactive aux messages
A***u –
The Hair Was Great . Just Keep It Oiled . But Dyes Wonderful
F***r –
I absolutely love this hair , whenever I want to try a new color or just want a regular blonde I always order from this same company ! The shipping is super fast , the hair is soft & full I love the parting space , also the lace isn’t super thick & no shedding . Love this hair without a doubt
A***o –
Wig came fast! No weird smell & true to length. Took color perfectly. Will post more pics once I get it installed in the morning!
T***r –
La peluca está bien, la lave con el shampoo violeta y el color amarillo se va al minuto.
Customer –
Cheveux trop agréables et long
C***h –
Fast shipping, great communication. I love the wig its very soft easy to install. Took the root color nicely. Lace was thin but durable. This was worth the money and i Will definitely purchase again. Cant wait until they start to offer 180 density because I personally love really full hair.
K***n –
Very gofod store fantastic service thanks very much
Customer –
Very thin hair..
T***n –
I’ve had the wig about 2 weeks now, the hair is soft and dye easy. I died mine dark ash blonde and this is what I got!! I like it and get many compliments on the hair and it’s color. On the other hand the hair SHEDS, is on the thinner side and tangles … but I expected that! I would recommend for a first timer with the colored wigs. (I like my black)
F***r –
Incroyable les filles j’vous le recommande à 100%, j’ai reçu ma perruque en une semaine elle est magnifique, le 20 pouce est long, c’est devenu mon vendeur préféré !!
S***h –
Aucune
D***y –
Love the hair ! I’ve been getting so many compliments I dyed it purple took very well will be ordering again next month thank u! Came in literally 3 days so fast!
K***t –
I love the hair so soft and I did my color myself I love the hair how it took the color great
O***t –
Very thin wig, nice texture however and great price point.
Customer –
this hair is really good! Wearing it soon on the gram : @ashantii__
C***f –
Amazing thickness, and it’s very soft. The hair did shed when I dyed it ash blonde. But I will definitely be buying from this vendor again. Happy with my purchase!
Customer –
A lot of shedding
T***s –
Hair is very soft it’s a little thin , I’ll update pictures when I take some. I toned the hair with shampoo and with toner. Hair is silky and very pretty.
C***r –
Best hair quality ever ! I recommend it !
O***F –
Superbe wig as usual with poshbabehair absolutly nice and soft hair
T***n –
This wig is amazing, so beautiful and really fast shipping!
Customer –
Really pretty hair, smelt just a tad funny, it isn’t as thin as everyone describes it that really just depends on the inches you have. I got 20 inches and it’s full enough for me… doesn’t shed a lot I haven’t dyed it yet but I will leave results after. Overall it’s a good wig I wish the lace was a little less of that “Lacey” look. But it’s fine
W***s –
Thanks
D***y –
i told the store i needed the hair for my bday & it came in 2 days ! the hair is beautiful.. very silky, soft, and long. it sheds but just a little. follow my ig @dayy.auraa loves.
N***. –
Shipping didn’t take too long and the hair feels/looks great! I can’t wait to get it installed !
Customer –
Cheveux très doux et beau. Mais j’ai pas mal de perte.
M***n –
love love love … bought it for my besties vday and she loved it
J***y –
Very soft and long! Came very quickly and the hair was amazing. I get so many compliments on it. Doesn’t frizz or it isn’t dry.
T***u –
qualité super mais beaucoup de travail de costumisation je trouve mais sinon super , reçu en deux jours
Customer –
Got my wig super quick !! only took 4 days which is amazing. Seller was super sweet and overall great service . Would definitely recommend buying from here x
M***y –
Great hair !
Customer –
Good for the price
S***g –
This is real human hair , it was actually longer than I expected, and it shipped and was delivered in a couple of days highly recommend I’ll take pictures after I dye it.
T***n –
I’m speechless, got my wig in 5days. The color took to the hair so easy. Curls like a dream
A***s –
I really love my hair!!!! The hair is soft and lushes. I ordered on Sept 25 and my hair came on Sept 30.
N***n –
I loveee this hair i got 20 inches , i didnt even have to bleach or pluck knots ! Alot of baby hairs thoe , the store was very respectful & will reply to my messages , didnt take nothing but 4 days !! First time with color hair
C***F –
THIS HAIR IS AMAZING!!! I WAS REALLY HESITANT AT FIRST ABOUT BUYING BUT IM GLAD I DID!! I ORDER THE HAIR TUESDAY AND GOT IT FRIDAY MORNING & I DYED THE HAIR ORANGE AND LEFT SOME BLONDE THE HAIR TEXTURE STAYED GREAT EVEN AFTER DYING ITS STILL LITTLE TO NO SHEDDING IVE HAD THE WIG FOR ALMOST A MONTH NOW AND ITS STILL IN GREAT CONDITION!! I WILL BE ORDERING AGAIN BEST BLONDE HAIR IVE HAD FROM ALIEXPRESS
C***X –
Beautiful.
C***l –
The ends are very thin and i ordered a 18” and received a 16” before and after measuring
T***s –
Can’t say because i didn’t wear yet
U***r –
Love it thanks
K***t –
Ordered over the Chinese holiday, but received the product within 2 days of the vendor being back on schedule. The hair is thin with visible tracks however once I washed and dried it, it did thicken out. The hair does shed but nothing alarming currently. I dyed the unit chocolate brown.
A***n –
I personally think the baby hairs was a little too much but i managed takes color however lace is very tricky to tint
K***s –
I loveeeee this hair came exactly like the picture ,took color very well will definitely be ordering again
T***n –
Yes this hair is soft and it came with in 4 days I love this hair and I get compliments all the time I dyed it my self and also dyed my roots
E***a –
Got my hair installed today, hair sheds as any 613 hair does but it’s so soft and easy to dye I love it thank u sooo much !
K***d –
Okay so! Shipping was pretty fast. It is the perfect blonde. The hair wasn’t brassy so I didn’t need to really tone her! This hair took very well to color. There is no shedding. The hair is super bouncy even after washing.
K***a –
This wig is absolutely gorgeous !! And realistic ! Always wanted blonde hair and for my type of hair , it would damage it to have it bleached . Just the tips are not full of volume for 18 inch but other than that all good ! If you want to see how I’m doing with the wig my insta is animekay90:)
B***n –
Good quality , no shedding even after dying it .
Customer –
My Hair Came in Fast I Would Definitely Buy From Here Again
R***s –
This hair is very soft & im thinking about reusing it I loveeee it thanks a lot <3
Customer –
Decent quality hair, you get what you pay for. I mean this is Aliexpress lol. Of course it sheds and snags a bit. Couldn’t get it to lift very well but it dyed fine using the water color method and it holds a curl. Shipping was very fast ordered on a Friday received Monday. Overall can’t beat the price.
T***h –
really nice unit .. took dye well & holds a curl .. minimal shedding. the density is a little thin but natural looking. if u prefer a thicker look 180 density would be the way to go. will be ordering again.
P***h –
got it for my birthday coming up! its nice and soft , a little bit of shedding , but overall i love it! i will be ordering again so i can keep this blonde & dye the next one!
S***t –
love it I dye it in purple with adore purple rage and lavender
K***r –
This was was great only think I don’t like is that it’s thin but it took the color very well
U***r –
The hair is nice and soft. It took the color of the ash blonde toner very well. The shipping was fast, took a couple of days.
Customer –
Superbe
T***t –
(22”)Ordering this hair you won’t regret it ! It’s a lovely texture & very easy to work with. It has allot of baby hairs so you can be aware other then that everything’s great about it . Shipping was on point & came the day before my event which was lovely. Also it’s the right color blonde for us brownskin & dark skin girls.
A***J –
Really happy with this hair, beautiful silky quality and length is accurate. Is a bit thinner than I expected but still really satisfied! Arrived in less than a week, super quick shipping.
Customer –
Worth the buy , buy it !!!! Wroth the money comes quick yesssss I’m so In love I never wanna take this wig off !!!!!!
D***a –
Vol en mooi , ik ben helemaal blij! Snelle levering ook 3 dagen naar Nederlandd
F***r –
Verry good
M***l –
Amazing hair, will leave pictures soon
E***l –
Ordered the hair Friday October 11th received it Wednesday October 16 I did the water color method the hair is super soft eve after dying it shipping was fast will be back with another hair review
M***s –
The hair is very long which I love. 20in looks like a 24in ! Very soft and no shedding BUT the hair is a little thin so you can see the weaving on the lace but other than that the hair is great.
L***a –
Came in 4 days, feels great. Haven’t installed yet
T***w –
The hair is REALLY thin. I can literally see some of the cap. I’ll come back in a couple days once I put the wig on to do an updated review.
J***r –
This was the Best Buy I’ve made for a 613 blond wig. I needed this hair for a vaca and the store was able to have the hair shipped to me before left (3days). My hair has been in the pool and has paint in it and it’s still good. Definitely buying again.
D***y –
Hair came fast, nice and soft, minimal shedding and great communication
A***e –
Okay so I got the hair on time that was a plus for me.. I wanted to dye the hair, it takes color very well but one thing that I don’t like about the hair is that it has a poor construction people say they can see the tracks and people often see white yarn strings hanging out and for it to be my first day wearing it it’s a no no. The hair have little to no shedding and it doesn’t have a stench which is good for me… BUT HERE A TIP go to iseehairbeauty they have this same exact hair for a similar price
Z***r –
A lot of ppl saying the hair thin but I have 26 inch 150 density and no tracks are showing ! Hair is very silky , lace is kind of hard , all I didn’t like but I will be back in a month to see how the hair keeps up
A***e –
I love it the shipping was fast I’ll be ordering again
Customer –
The wig was great, full, soft, and actually looked like a 26” instead of a 24” .. I dyed the roots black, came out great. The store communicated but not as much which I understand the time difference and they may be busy. Will shop again!
T***i –
Looks and feels good; however, I have to give it time to actually review for the quality. The store has great response and shipping times. I ordered over the weekend and received the hair on Wednesday.
Customer –
The hair came extremely fast which I was very excited about, the store’s communication was absolutely AMAZING. But the hair itself is way too thin for my liking…. It doesn’t shed often but the hair is super thin you can barely wear it straight
Customer –
I love this hair it’s amazing
S***c –
Parfait deux jours de livraison
J***s –
Good quality! Took the toner well! True length!