Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of moonlubeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
Глубина меньше и оправа тоньше. А так норм
F***o –
Suave y anatómico. Goma gruesa de sujeción con velcro. Perfecto!
A***r –
Fast shipping. nose slot should be made elastic to prevent light entry
W***x –
Thank you.
Z***r –
وصل بطريقه امنه
Customer –
it’s good at first glance, but the light leaks from the gap between nose and mask.
Customer –
Хорошая маска для сна, подходит для обхвата головы в 62 см. Был запах, решается ручной стиркой. Доставка до России 15 дней, доставка до Новосибирской области 22 дня.
Customer –
Toujours un jour avec le nez. C’est dommage.
B***a –
Ok
E***e –
el producto es más Delgado a como se muestra en la descripción
E***n –
Se siente muy sencilla, no pesa nada, es muy cómoda, aunque en la foto se ve un tanto diferente
R***r –
иногда днем приходиться спать,перед работой.очки очень выручают.Раньше шапку вязанную раскатывал на глаза ,чтобы уснуть!
A***a –
It’s really good. Fits perfectly on eyes and nose. No itchy feeling anywhere. Perfect companion for sleep
A***v –
запах синтетики есть не большой, но после стирки пропадает
C***g –
gut
I***k –
Немного узкая часть там где нос, а так всё хорошо.
Customer –
Fast Delivery and Great Product! Many Thanks!
B***a –
tal cual, Excelente calidad
Customer –
so good
I***o –
All Ok, fast delivery.
F***f –
صراحة مريح جدا عجبني بس مشكلته فيه تنسيم خفيف It’s so comfortable I liked it, worth it
Customer –
Very cozy and soft
D***n –
Маска отличная. Очень удобная. Доставка долгая. Трека не было
A***o –
Дошли за 25 суток в Краснодарский край. Мягкие и лёгкие, но возможно придётся подтянуть резинку, чтобы не слетели во сне. Со стороны носа, снизу прилегает неплотно, попадает свет, рассчитано на приплюснутый нос….
T***a –
Маска шла месяц и 2 недели. Продавец отправил быстро. Маска нормальная, без брака. Покупкой довольна.
L***u –
Quite good! Thanks
E***a –
Материал чуть более “хлипкий” чем на картинке, не такой чёткий рисунок. Но в целом маска ок, свет не поступает.
U***k –
nice its like on the picture, the must is when you have eyelashes extensions they stay good and its more comfortable than the ones without 3D
S***i –
ممتاز جدا ومريح
N***l –
Все хорошо! описанию соответствует, срок доставки месяц. общаться с продавцом не пришлось, так как все без проблем. Нужен товар, заказывайте)))
D***v –
не такой толстый ободок у глаз. около носа просвечивает
M***a –
Очень красивая и удобная. Резинка не огромная как раз для женской головы. Пришла быстро.
C***A –
it does the job
Customer –
no es como la imagen publicada, demoró mucho al punto de abrir una disputa
S***d –
Bien reçu, merci
D***a –
Muy bien tal cual en la descripción
A***v –
Нормально
Y***v –
маска своих денег стоит. Обычная.
R***r –
Удобная, плотная
A***a –
5 Stars. AAA. Thanks.
D***e –
A+++
E***v –
очень хорошая и удобная)
Customer –
moyenn
S***t –
It is too big for my head, and it can’t be adjusted, so it lets light in and doesn’t really serve any purpose as it is. (I would say my head is relatively normal-sized (female).)
A***v –
Два месяца до Кубани. В остальном нормально.
M***. –
Nice eye mask. This is a bit stiffer than your average eye mask so I feel it pressing my nose a bit. It does the job, however the velcro closure sits right behind your back which I imagine will disturb some people, I have very long hair and this seems to “cushion” so I don’t feel it. It took forever to arrive in the UK (about 6 weeks)
I***o –
nunca llegó, y no da oportunidad de solicitar un reembolso
Customer –
Соответствует описанию
M*** –
Fast delivery good quality but light reflecting through the nose because it is open.
E***i –
Not comfortable as it looks
A***n –
спасибо за хороший товар!
D***s –
más oscuro que en la foto
O***o –
Удобная и мягкая, шла месяц. Через 2 месяца уже слоится, так что надо заказывать другую , качество не очень , не прочная Маска
L***a –
соответствует описанию ,доставка до Москвы менее месяца
A***e –
Came in three weeks to nyc … very comfortable ! I’m asleep in 30 minutes when I wear it .. I have to tie it in a knot though for it to stay the strap it a bit long
P***a –
норма маска
R***r –
товар не плохой,но не как на картинке картинке.А так в нем удобно спать и свет не мешает.Мне понравилось
C***l –
l’article est arrive presque 3 mois après avoir fait ma commande et il est arrive tout plain et sans aucun forme.
O***o –
товар не получила
A***v –
Маска которая пришла отличается от картинки, в месте соприкосновения с носом-пропускает свет
A***e –
bon produit ***** bonne qualité ***** bon vendeur ***** la livraison *****
W***y –
Ok
W***a –
commande conforme à la description merci
S***n –
!
D***n –
Very good, comfortable, fast shipping, thank you!
A***z –
The product didn’t arrived
H***e –
Joli
T***o –
I am satisfied
M***z –
Ok, good article, very satisfied.
R***i –
ok
F***v –
good store
J***o –
estupendo producto muy cómodas y de calidad
Customer –
produit reçu merci
S***v –
пойдет не то что прям тоже самое что на картинке
R***n –
Hardly any foam around the eyes
G***s –
Not really as like as on the pictures.. But it does the job.
R***e –
Мягкая, на резинке с лепучкой. Сшита хорошо но не плотно прилегает к носу, получается щель.
J***z –
Todo bien.
Customer –
Perfect product
C***y –
не изолирует от света на 100%
S***z –
Seems fine
R***o –
Normal
A***i –
Muy cómodo y buena calidad
A***q –
oi
M***n –
Спасибо продавцу и доставке, дошло до Тюмени менее, чем за три недели.
O***y –
very comfortable to wear and sleep with it on, works well for day time use or if you were going on a flight.
V***v –
норм
Customer –
Stof laat los
H***i –
colis bien arrivée et bien emballé.
I***a –
Маска пришла за три недели. Качество хорошее. Спасибо продавцу.
Customer –
Как в описании
U***r –
Great product, great price. Seller shipped very promptly and the product arrived as described.
Customer –
Not covers well