Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of moonlubeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***r –
This wig is sooooo beautiful I really love it. I will be back with a update in a week or two
Customer –
Very thick and I love this wig because it really fits my head , its not too big or too small it’s just right . It came in 3 days which was great and the lace is transparent will do another review soon
Customer –
Love this hair! Hair is soft and little to no shedding. Highly recommended!
Customer –
GREAT HAIR and well worth your coins! I dyed it purple color .The quality of the hair is awesome! No smell, colored correctly and hairline is pre-plucked!
J***t –
Very soft will be buying again
A***s –
Love it. Got it perfect white with just purple shampoo. Pre plucked, soft havent noticed any shedding
R***g –
The hair is so soft and silky without any shedding so far. I also dyed it a rose gold color and it took the dye super well and looks great. I’m super happy with my purchase but the only problem was communication with the store. They had a problem where it would take longer to ship and they didn’t communicate that with me, I had to go to them after several days of not seeing my wig ship when other reviews said they received theirs in days. However, they were very nice about everything so that really wasn’t an issue either.
P***O –
Received the hair is just about 2-3days, love it. Will definitely be ordering more.
B***h –
just received my package ! didn’t take long to come either thankyouu
U***c –
it soooo pretty
F***r –
Yet again, I purchased this wig because I fell in love with it the first time I bought. I received my order 3 days from purchase. I love the texture and how well it takes color. No shedding whatsoever. Will be buying again.
U***r –
Happy
L***l –
I Love It , I Exactly Received My Hair In 2 Days A Before It Was Scheduled To Be Delivered ! Let’s Say It’s Full & Healthy I Co-Washed It Already & Did My First Dye On It & It Looks Amazing But I Want A Brighter Color I’ll Update Pics Soon !
U***t –
got it in 3 days exact, i love it. it takes color very good !!!!
W***w –
Hair came very quick I was so happy when it arrived. Lovely, nice and thick I cannot wait to style it.
T***n –
Perfect
U***r –
Item as described and minimal shedding. Follow my insta for more questions and updates @addisonalwayss
C***h –
Shipping was VERY fast, the store was responsive when I messaged her. The wig is thick, true to density and length. It is very soft. I plan to dye the roots but so far the knots and lace look like quality. I am only leaving four stars because I haven’t installed it yet; however, I will come back to update with pictures and my final review. I would definitely purchase from this vendor again.
Customer –
I received this wig very quickly and was very happy with it. It’s very soft, bouncy and the parting can extend to which ever length you want it to. The wig was covered in a hair net and was in a plastic bag to protect it which I also liked it also came with a wig cap x2. I ordered a 14inch, 613 and density 150%. I look forward in colouring and styling the wig. May order more from this company in the future.
U***c –
The hair is very soft. I recommend. Also planning on dying it I’ll post more pics when I dye it but great hair!
S***r –
Pretty thin at the moment. Will need to try and review when dyed and installed. So far very soft and little to no shedding
M***t –
Love this wig! Hair is soft and it comes Pre plucked
K***s –
Satisfied with the delivering process. Pleased with the product so far so good. Thank you.
A***y –
Water dyed unit (hot water a dash of salt + 2 bottles of dye) took color well, no shedding, soft hair, unit came in 3days from order date. only used got to be glued spray and molding foam no adhesive
K***n –
I love this wig… had to customize it a little bit but was perfect… not to thin/not too thick and I get plenty of compliments…
P***r –
the hair feels really nice. I love the parting space and its pre plucked. will return with pics
D***d –
I like this hair is very soft it’s my Second time ordering this hair I would recommend it to anyone
U***r –
Very fast shipping I love the wig. Also i dyed it and it’s still very pretty love this wig. Will be buying again.
F***n –
I love it‼️‼️
U***r –
This is my very first time purchasing a wig and wearing one. I must say that I was impressed. I colored the hair and named her Miss Valentine. Lol. Thank you for making my first experience so beautiful.
N***s –
THE HAIR IS FULL AND HAS GREAT WEIGHT TO IT, THE LENGTH IS ACCURATE AND HAIR FEELS AMAZING
B***n –
the wig was a little thinner than I expected it to be. That being said she took toner really well, curls kept after using heat. She came within 3 business days. I think that for the price you pay it’s a good deal, but for somebody who has a lot of wigs it doesn’t seem like a 150% density.
J*** –
Really nice wig and longer then i expected , ordered Friday , received Tuesday !
J***h –
Hair is amazing true to length and texture . Dyed it salmon took the color beautifully
A***t –
I loved it blonde no shedding and dyed it fruit punch and hot pink . 5 stars I jus ordered another lol
S***s –
Came very quick and it was nice and full I love it so much
S*** –
Merci Vendeur j’ai bien réussi c’était vraiment rapide je recommande encore
S***a –
I really love it
A*** –
nice texture
E***n –
Shipping is fast! And the Wig fantastic! my customer loves it!
D***e –
This is probably the best hair I’ve got on here. It took the dye really well I haven’t experienced any shedding yet. I’ll be purchasing again
S*** –
Merci beaucoup candeur
Customer –
great quality!!
Customer –
This is the 2nd time I have placed an order with this company, very happy with how quick my order came and I can’t wait to colour and style the wig. Will deffo order more wigs from this company again x
N***s –
Great texture
L***l –
Came very quickly (4 days). The hair is very soft, thinner than I expected but soft. Can’t wait to install. Also the stores communication with me was great
U***r –
I received the product on time, the hair is soft and took color and heat well, I will definitely be purchasing again
F***r –
Took color well, just wish the cap size was not as large
B***u –
Fast shipping great item true to length affordable love it!
B***n –
Initial review: the hair is nice and soft. Some fly hair always in the front. For 16 inches it is short compare to other 16 inch wigs. The hair has layers of different lengths
E***h –
Hair came very fast looks very full and nice will upload once it’s installed.
Customer –
couple of days So I’m very happy definitely and Will all so recommend the company to my friends