Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of moonlubeauty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***a –
продавец отвратительный!! Заказ отправлял больше недели. Когда я открыла спор, начал писать, что он уже отправил заказ. спор отменили. Заказ шел долго и вместо Самары пришел в Саратов! Открыла спор снова! Решением алиэкспресс было вернуть мне деньги. И тут, каким-то чудом, товар пришел все-таки в самару. Было дикое желание не подтверждать получение посылки…Коробка была сильно помята, продавец не удосужился как следует упаковать товар. На удивление пульвилизатор не пострадал. Вещь отличная, распыляет очень мелкими каплями,равномерно. А продавца не советую!!
Customer –
La bottiglietta è carina e pratica, solo non ha lo spruzzo continuo come era supposto (e per questo l’avevo comprato). Ma la vaporizzazione è bella
K***g –
Nice spray bottle.
T***a –
fast shipping. The packaging is not good. The paper box was crumpled and the product was damaged. The clear bottle has a big dent. But the pump mechanical is good.
L***a –
it’s great it works to perfection came packed in its box although the box got here a bit smashed the goodies came got here in excellent condition
Customer –
Prima
N***k –
just as described, very handy.
Y***y –
Заказ пришёл быстро, распыления очень мелкое. Товар хороший
C***z –
Es un spray con el que resulta cómodo (en mi caso) refrescar el pelo ya que la duración del agua dura mucho. La pega que le veo es que al ser de plástico da la sensación (y probablemente sea así) que como se caiga al suelo se rompe seguro.
Customer –
Сначала был резкий запах, но быстро выветрился, мелкое распыление, если давить до конца, то довольно долгое, можно давить на. Половину (очень просто получается), тогда работает как обычные магазинные спреи
A***a –
хороший распылитель,но на него сильно липнут волосы(пластик электризуется)
Customer –
Het doosje kwam ingedeukt aan, maar de sprayer had geen schade. De sprayer spuit voor langere tijd een goed verdeelde mist. Erg handig voor het gebruik voor het haar!
L***a –
Tal cuál la descripción. Cumple con lo que promete.
M***s –
Best buy of the year! I’m in live with this spray! Works so well! Thanks!!
Customer –
works as promised
T***a –
çok hızlı ve sağlam bi şekilde bana ulaştı satıcıya teşekkür ederim
Customer –
Très bonne qualité.
C***a –
This spray bottle is heaven on earth. immediately I received it and tried it, I bought two more for my sisters. Everyone needs this bottle in their life.
B***a –
Produit comme décrit d’une grande efficacité et de bonne qualité. je recommande ce vendeur.
Customer –
es un buen difusor
M***r –
Thanks!
L***o –
Muy bueno!! Chorro increíblemente difuminado!
M***n –
Funciona muy bien! Recomendable
B***o –
the bottles are amazing and works so good.
N***i –
non reçu
Customer –
bellissimo spruzzino, molto comodo
P***y –
love it
M***a –
Продавец отправил заказ в другой город, открыла спор, деньги вернули, хотя уговаривал спор отменить.
Customer –
very good product, thanks!
E***a –
The spray bottle is great. Shipping was fast. Had a problem with the tracking number but that was it !! Recommended buying from this store.
I***m –
This item is amazing it lasts 50% longer than other spray bottles since this one is a mist spray bottle
F***n –
Come da descrizione
F***r –
quite nice for the price
Customer –
Very useful item, thanks.
Customer –
Llegó bastante rápido y funciona a la perfección. Lo único que me extrañó mucho es que saliese bruma al apretar para probar, cuando no había puesto agua…
K***g –
Very nice and professional bottle
Customer –
works well very fine mist
L***A –
она крутая, 2 недели и в Киеве
W***M –
Отлично. Спасибо продавцу!
C***y –
Will be buying more. People always ask where I got it. Sprays like a dream. It’s more of a mist.
V***e –
It works well
D***e –
Love it. It’s a super mist!
N***o –
Un gros coup de cœur ! Le jet d’eau est long et léger . Facile à utiliser
L***z –
Llegó súper rápido!
P***e –
article livré rapidement, fonctionne bien avec un jet en forme de brouillard très fin non réglable. Satisfait et correspond à mon attente: reste à voir dans le temps. Une étoile en moins car emballage non protégé, risque de casse pendant le transport.
A***s –
Good, works well
C***c –
Produit arrivé très rapidement Le vaporisateur diffuse une brume assez fine, je suis ravie de mon achat Je recommande ce produit
C***v –
This is the 3rd one I’ve bought. I love these mist spray bottles. Arrived earlier than expected in great shape as always. Thanks.
Customer –
Very good spray bottle, will order more.
Customer –
Très bon produit. Jaime bcp. Je vais commander d’autres. Je recommande ce vendeur!
A***n –
fastest shipping ever I hot this item in 1 week
C***s –
I received the order but its not working. I filled it with water but it wont spray anything out.
N***o –
Прекрасные бутылки, лёгкое очень мелкое распыление, бутылка устойчивая (брала маленькие) Очень быстро пришел заказ, доставка в Украину меньше 2 недель
L***c –
everything good, order with two separate packages
L***y –
Love it,will be ordering more
M***n –
Perfect!
A***h –
Great
N***a –
Good quality
C***n –
It’s very good
Y***n –
Klein maar fijn. Wel wat slapper plastic
L***r –
Good and very fast shipping:)
K***n –
Package was a little damage but bottles look fine.
Y***o –
Несмотря на то, что коробка мятая, товар не повреждён
Customer –
Arrived quickly, gives a nice, long spray
T***e –
Perfect exactly as pictured
P***y –
Beautiful product…fast delivery….as described